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About York

York is a historic walled city situated at the meeting point of the rivers Ouse and Foss in North Yorkshire, United Kingdom. The municipality is the old-style county town of Yorkshire to which it gives its name. It has a rich heritage and has been to the main political events in England during much of its two millennia of existence. The city offers a wealth of historical attractions, of which York Minster is the most prominent. The range of cultural and sporting events making it a popular tourist destination for millions.

The Romans founded the city as Eboracum in 71 AD. It became the capital of the Roman authority of Britannia Inferior. Later of the kingdoms of Jórvík and Northumbria. In the Middle Ages, York raised as a main wool trading centre. It became the capital of the northern religious province of the Church of England, a role it has retained.

Early history

Archaeological proof suggests that Mesolithic people settled in the region of York between the year 8000 and 7000 BC. Although it is not known whether their settlements were temporary or permanent. When Romans conquest Britain, the area was occupied by a tribe known to the Romans as the Brigantes. The Brigantian tribal area earlier became a client of the Roman state, but, then its leaders became more hostile, and the Roman Ninth Legion was sent into the Brigantian territory in the north of Humber.

Governance       

Parliamentary Constituencies                               

From 1997 to 2010 the core part of the region was covered by the City of York constituency. The remaining was divided between the constituencies of Ryedale, Selby, and Vale of York. These constituencies were represented by  John Grogan, John Greenway, Hugh Bayley,  and Anne McIntosh.

Following the review of parliamentary representation (2003) in North Yorkshire, the Boundary Commission for England suggested the formation of two new seats for the City of York, during the time for the general election in the year 2010. These are York Central, which includes the inner urban area and is surrounded by the York Outer constituency.

The whole of the York city and local council area located within the Yorkshire and the Humber constituency of the European Parliament.

ITIL® Training & Certification

Topic Introduction

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight into management capabilities that are needed to deliver quality Service Management practices.

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Our Learning Delivery Options

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Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

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Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

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Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

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Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

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Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management
  • Oversees end-to-end service delivery aligned with ITIL best practices.
  • Ensures consistent performance and continual improvement of IT Services.
  • Bridges business goals and IT operations for maximum service value.
  • Controls and coordinates all ITIL-defined change processes.
  • Minimises service disruptions while implementing critical IT changes.
  • Ensures risk assessment and stakeholder communication during transitions.
  • Manages incident lifecycles to restore services quickly and efficiently.
  • Reduces downtime by applying ITIL frameworks to real-time issues.
  • Enhances user satisfaction through structured incident resolution.
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Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

You can join live classroom training (virtual) while staying at home and feeling safe.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

The ITIL® Intermediate Level Courses are a set of advanced modules that build on the Foundation level, offering in-depth knowledge in specific areas of the ITIL® service lifecycle or capability streams to improve IT service management.

These courses is ideal for IT Professionals, Managers, Consultants, and Team Leaders who already hold the ITIL® Foundation Certificate and want to specialise in particular areas of IT service management.

Yes, delegates must hold the ITIL® Foundation Certificate in IT Service Management. It is also recommended to have at least two years of experience in IT service management.

Intermediate Level Courses cover areas such as Service Design and Service Operation, while Capability Stream modules focus on process clusters like Release, Control and Validation or Operational Support and Analysis.

Yes, with both technical and managerial focus areas available, professionals can choose modules aligned with their current role or career aspirations, whether process-based or lifecycle-oriented.

Yes, ITIL® Intermediate Certifications are globally recognised and valued by organisations that adopt ITIL® practices for service improvement and operational efficiency.

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