ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level
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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About York

York is a historic walled city situated at the meeting point of the rivers Ouse and Foss in North Yorkshire, United Kingdom. The municipality is the old-style county town of Yorkshire to which it gives its name. It has a rich heritage and has been to the main political events in England during much of its two millennia of existence. The city offers a wealth of historical attractions, of which York Minster is the most prominent. The range of cultural and sporting events making it a popular tourist destination for millions.

The Romans founded the city as Eboracum in 71 AD. It became the capital of the Roman authority of Britannia Inferior. Later of the kingdoms of Jórvík and Northumbria. In the Middle Ages, York raised as a main wool trading centre. It became the capital of the northern religious province of the Church of England, a role it has retained.

Early history

Archaeological proof suggests that Mesolithic people settled in the region of York between the year 8000 and 7000 BC. Although it is not known whether their settlements were temporary or permanent. When Romans conquest Britain, the area was occupied by a tribe known to the Romans as the Brigantes. The Brigantian tribal area earlier became a client of the Roman state, but, then its leaders became more hostile, and the Roman Ninth Legion was sent into the Brigantian territory in the north of Humber.

Governance       

Parliamentary Constituencies                               

From 1997 to 2010 the core part of the region was covered by the City of York constituency. The remaining was divided between the constituencies of Ryedale, Selby, and Vale of York. These constituencies were represented by  John Grogan, John Greenway, Hugh Bayley,  and Anne McIntosh.

Following the review of parliamentary representation (2003) in North Yorkshire, the Boundary Commission for England suggested the formation of two new seats for the City of York, during the time for the general election in the year 2010. These are York Central, which includes the inner urban area and is surrounded by the York Outer constituency.

The whole of the York city and local council area located within the Yorkshire and the Humber constituency of the European Parliament.

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Locations Availability

ITIL® Intermediate Level Availability

  Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen
Bath
Belfast
Birmingham
Bolton
Bournemouth
Bracknell
Brighton
Bristol
Burton Upon Trent
Buxton
Cambridge
Canterbury
Cardiff
Carlisle
Chatham
Chelmsford
Chester
Chichester
Chorley
Cirencester
Colchester
Corby
Crewe
Doncaster
Dublin
Dundee
Dunfermline
Edinburgh
Exeter
Fleet
Glasgow
Guildford
Harrogate
Heathrow
High Wycombe
Hinckley
Inverness
Ipswich
Jersey
Kingston upon Hull
Leeds
Leicester
Liverpool
London
Luton
Maidstone
Manchester
Middlesbrough
Milton Keynes
Newcastle
Northampton
Norwich
Nottingham
Oxford
Peterborough
Plymouth
Poole
Preston
Reading
Sheffield
Slough
Solihull
Southampton
Stoke-on-Trent
Sunderland
Swansea
Swindon
Teesside
Tonbridge
Virtual
Wakefield
Warrington
Warwick
Watford
Wokingham
Wolverhampton
Wrexham

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