Request Callback Enquire Now

ITIL® Training Academy 15 Thomas More St, St Katharine's & Wapping London, E1W 1YW 02038928112
enquire@itil.org.uk https://www.itil.org.uk

ITIL® Intermediate Level

Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

Topic Courses
Topic Information
Go to Schedules
Related Courses

Traverse inside courses

ITIL® Intermediate Level Courses

ITIL® Service Lifecycle consists of five certifications where each phase is based on one service lifecycle phase. In ITIL® Service Lifecycle training program, you will be immersed with the overall concepts associated with all phases of the service lifecycle. You will receive an introduction to key concepts and principles of SS, SD, ST, SO, and CSI. Learn the core discipline of ITIL® best practices through lectures, exercises, and scenario-based exam questions.

ITIL® Service Capability stream consists of four certifications, which are process oriented and provide a deep understanding of ITIL® processes, functions, and activities. It courses on improving and implementing existing related processes. The syllabus is more prescriptive and covers a detailed view of input, activities, concepts, and output of each process.

ITIL® Service Lifecycle - Service Strategy

ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT s...

View Details BOOK NOW

ITIL® Service Lifecycle - Service Operation

ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities...

View Details BOOK NOW

ITIL® Service Lifecycle - Service Design

ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures,...

View Details BOOK NOW

ITIL® Service Lifecycle - Service Transition

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice element...

View Details BOOK NOW

ITIL® Continual Service Improvement

ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles...

View Details BOOK NOW

ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the prin...

View Details BOOK NOW

ITIL® Planning, Protection and Optimization (PPO)

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focu...

View Details ENQUIRE

ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical a...

View Details BOOK NOW

ITIL® Service Offerings and Agreements

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the...

View Details BOOK NOW

Discover more on Topic

TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

What are the benefits of taking this course?

You will get to know about the key concepts and terminologies used in service management
Learn how one module interacts with another module in the service lifecycle
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

Operational Support and Analysis (OSA)
Planning, Protection and Optimisation (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

You will become familiar with the key concepts and terminologies used in IT service management
Learn how one module interacts with another module in the service capability stream
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name	Dates		Duration	Price	Book Online
ITIL® Service Lifecycle - Service Strategy	29/05/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337312	Scheduled	Dundee	3 Days	01/06/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	28/08/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337313	Scheduled	Dundee	3 Days	31/08/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	27/12/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337314	Scheduled	Dundee	3 Days	30/12/2018	£4499	ADD TO CART ENQUIRE

Show entries

About Dundee

Dundee, which is Scotland's fourth-largest city was at one time a part of Angus, a city built in the 12^th century. As of now, Dundee stands out to be the 51st-most-populous built-up area in the United Kingdom. Also, Dundee is the second-highest populated area in whole of Scotland. As Dundee City, it is one of the 32 council areas that manage the administrative procedures in Scotland. Dundee developed into a borough in the 12^th century, and when the Industrial Revolution started in the 19^th Century, it became famous for “Jute, Jam and Journalism”.

In 2014, the United Nations recognised Dundee as the UK's first UNESCO City of Design for its varied contributions to different fields including medical research, comics and video games. A unique feature of Dundee is that its two professional football clubs Dundee United and Dundee F.C. have stadiums placed faar away from each other.

With the decline of traditional industry, the city adopted a plan that cost it £1 billion to relink the Waterfront to the city centre within a timeperiod of 30 years beginning with 2001.

Sports

The citizens of Dundee seem to have a gaming spirit as a number of games are played there by different clubs.

Football

Dundee and Dundee United are the two football clubs in Dundee established since 1893 and 1909 respectively. These clubs play their home games at Dens Park and Tannadice Park respectively.

Ice Hockey

The Dundee Stars, is the team that plays Ice Hockey in Dundee at their home ground the Dundee Ice Arena.

Rugby

Besides Football and Ice Hockey, other clubs playing Rugby in Dundee namely Dundee High School Former Pupils, Morgan Academy, Former Pupils, Harriss Academy Former Pupils, Panmure R.F.C and Stobswell R.F.C

Locations Availability

ITIL® Intermediate Level Availability

Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen

Bath

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Crewe

Doncaster

Dublin

Dunfermline

Edinburgh

Exeter

Fleet

Glasgow

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Virtual

Wakefield

Warrington

Warwick

Watford

Wokingham

Wolverhampton

Wrexham

York

Accept & close X

To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies. Click here to see our cookie policy

ITIL® Intermediate Level Courses

TOPIC INFORMATION

THE SCHEDULES

About Dundee

ITIL® Intermediate Level Availability

RELATED COURSES