ITIL® Intermediate Level | ITIL® Training | ITIL Training Academy | Chelmsford

ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Chelmsford
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Chelmsford
3 Days
£995
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About Chelmsford

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

 Chelmsford incorporates all or part of the former parishes. These include Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield.                                                                               

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

The primary conurbation of Chelmsford incorporates all or part of the former parishes. The parishes include  Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield...                                                                                  

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an  of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Demographics

The 2001 Census shows that the population for Chelmsford includes  49.2% male and 50.8% female. Of this 22.5% are under 18 years while 19% are over 60 years of age. Those born outside the UK are 5.9%. While the majority of the population is white - a whopping 96%, there are blacks and Asians also. 

Full-time students in  Chelmsford account for 20.2% of the population in the age group of 16-74

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ITIL® Intermediate Level Availability

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