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ITIL® Intermediate Level

Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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ITIL® Intermediate Level Courses

ITIL® Service Lifecycle consists of five certifications where each phase is based on one service lifecycle phase. In ITIL® Service Lifecycle training program, you will be immersed with the overall concepts associated with all phases of the service lifecycle. You will receive an introduction to key concepts and principles of SS, SD, ST, SO, and CSI. Learn the core discipline of ITIL® best practices through lectures, exercises, and scenario-based exam questions.

ITIL® Service Capability stream consists of four certifications, which are process oriented and provide a deep understanding of ITIL® processes, functions, and activities. It courses on improving and implementing existing related processes. The syllabus is more prescriptive and covers a detailed view of input, activities, concepts, and output of each process.

ITIL® Service Lifecycle - Service Strategy

ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT s...

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ITIL® Service Lifecycle - Service Operation

ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities...

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ITIL® Service Lifecycle - Service Design

ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures,...

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ITIL® Service Lifecycle - Service Transition

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice element...

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ITIL® Continual Service Improvement

ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles...

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ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the prin...

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ITIL® Planning, Protection and Optimization (PPO)

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focu...

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ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical a...

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ITIL® Service Offerings and Agreements

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the...

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

What are the benefits of taking this course?

You will get to know about the key concepts and terminologies used in service management
Learn how one module interacts with another module in the service lifecycle
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

Operational Support and Analysis (OSA)
Planning, Protection and Optimisation (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

You will become familiar with the key concepts and terminologies used in IT service management
Learn how one module interacts with another module in the service capability stream
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

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Course Name	Dates		Duration	Price	Book Online
ITIL® Service Lifecycle - Service Strategy	29/05/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337306	Scheduled	Wakefield	3 Days	01/06/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	28/08/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337307	Scheduled	Wakefield	3 Days	31/08/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	27/12/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337308	Scheduled	Wakefield	3 Days	30/12/2018	£4499	ADD TO CART ENQUIRE

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About Wakefield

Wakefield is located in West Yorkshire ,on the River Calder. Most probably, the name derives from the open fields that belonged to someone called “Waca”. Another theory suggests that it could also be from the Old English “wacu” meaning “wake” and “feld” meaning “field”.

Landmarks

The Wakefield Cathedral is the most notable milestone in Wakefield has the tallest spire in Yorkshire measuring 247 feet. Some of the other landmarks in Wakefield are

The Grade II* Neoclassical Crown Court of 1810,
Wakefield Town Hall designed by T.W. Collcutt and opened in 1880
St John's Church and Square
St John's North and South Parade.
The Queen Anne Style County Hall

Wakefield is also home to some ancient memorials such as the old Wakefield Bridge and Lawe Hill. The Sandal Castle is another memorial in Wakefield. One of the known structures in Wakefield is the 95-arch railway viaduct. It used around 800,000,000 bricks in its construction in the 1860s. At its northern end is a 80-foot wide bridge over Westgate. The southern end has a 163-foot iron bridge crossing the River Calder.

People

George Gissing, a novelist, was born in Wakefield in 1857. He spent his childhood in Thompson's Yard which is now maintained by The Gissing Trust. Other known people from Wakefield include sculptor Barbara Hepworth , David Storey and David Hope. David Storey wrote This Sporting Life in 1960 which was later turned into a film in 1963. It was mainly shot on location in Wakefield. David Hope, born in 1940 in Wakefield, was Archbishop of York between 1985 and 1991.

Sister Cities

Alfeld, Germany
Belgorod, Russia
Castres, France
CAstrop-Rauxel,Germany
Girona, Spain
Henin-Beaumont, France
Herne, Germany
Konin, Poland

Locations Availability

ITIL® Intermediate Level Availability

Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen

Bath

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Crewe

Doncaster

Dublin

Dundee

Dunfermline

Edinburgh

Exeter

Fleet

Glasgow

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Virtual

Warrington

Warwick

Watford

Wokingham

Wolverhampton

Wrexham

York

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ITIL® Intermediate Level Courses

TOPIC INFORMATION

THE SCHEDULES

About Wakefield

ITIL® Intermediate Level Availability

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