ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level
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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Wakefield

Wakefield is located in West Yorkshire ,on the River Calder. Most probably, the name derives from the open fields that belonged to someone called “Waca”. Another theory suggests that it could also be from the Old English “wacu” meaning “wake” and “feld” meaning “field”.

Landmarks

The Wakefield Cathedral is the most notable milestone in Wakefield has the tallest spire in Yorkshire measuring 247 feet. Some of the other landmarks in Wakefield are

  • The Grade II* Neoclassical Crown Court of 1810, 
  • Wakefield Town Hall designed by T.W. Collcutt and opened in 1880
  • St John's Church and Square
  • St John's North and South Parade.
  • The Queen Anne Style County Hall

Wakefield is also home to some ancient memorials such as the old Wakefield Bridge and Lawe Hill. The Sandal Castle is another memorial in Wakefield. One of the known structures in Wakefield is the 95-arch railway viaduct.  It used around 800,000,000 bricks in its construction in the 1860s. At its northern end is a 80-foot wide bridge over Westgate. The southern end has a 163-foot iron bridge crossing the River Calder.

 People

George Gissing, a novelist, was born in Wakefield in 1857. He spent his childhood in Thompson's Yard which is now maintained by The Gissing Trust. Other known people from Wakefield include sculptor Barbara Hepworth , David Storey  and David Hope. David Storey wrote This Sporting Life in 1960 which was later turned into a film in 1963. It  was mainly shot on location in Wakefield. David Hope, born in 1940 in Wakefield, was Archbishop of York between 1985 and 1991.

Sister Cities

  • Alfeld, Germany
  • Belgorod, Russia
  • Castres, France
  • CAstrop-Rauxel,Germany
  • Girona, Spain
  • Henin-Beaumont, France
  • Herne, Germany
  • Konin, Poland
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Locations Availability

ITIL® Intermediate Level Availability

  Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen
Bath
Belfast
Birmingham
Bolton
Bournemouth
Bracknell
Brighton
Bristol
Burton Upon Trent
Buxton
Cambridge
Canterbury
Cardiff
Carlisle
Chatham
Chelmsford
Chester
Chichester
Chorley
Cirencester
Colchester
Corby
Crewe
Doncaster
Dublin
Dundee
Dunfermline
Edinburgh
Exeter
Fleet
Glasgow
Guildford
Harrogate
Heathrow
High Wycombe
Hinckley
Inverness
Ipswich
Jersey
Kingston upon Hull
Leeds
Leicester
Liverpool
London
Luton
Maidstone
Manchester
Middlesbrough
Milton Keynes
Newcastle
Northampton
Norwich
Nottingham
Oxford
Peterborough
Plymouth
Poole
Preston
Reading
Sheffield
Slough
Solihull
Southampton
Stoke-on-Trent
Sunderland
Swansea
Swindon
Teesside
Tonbridge
Virtual
Warrington
Warwick
Watford
Wokingham
Wolverhampton
Wrexham
York

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