ITIL® Intermediate Level Training Course

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Information Technology (IT)
Finance & Banking
Healthcare
Telecommunications
Government & Public Sector
Retail & E-Commerce
Education & E-Learning

About Wokingham

Wokingham

Wokingham is a historic market city in Berkshire, England. It is 39 miles west of London, 8 miles north of Camberley, 4 miles west of Bracknell and 7 miles south-east of Reading. According to 2011 census, Wokingham had a population of 30,690. Before 1974 reorganisation of local government, Wokingham was a borough, and later it was merged with Wokingham Rural District to form new Wokingham district. Borough gained its status in 2007.

Governance

On the entrance of Town Hall, Arms of Wokingham Town Council is displayed. Northern Wokingham which is centred on Ashridge was a separate part of Wiltshire. This area expanded well into the town centre, the area where Dowlesgreen, Bean Oak Estates and Norreys are currently located until transferred to Berkshire in 1844. The Older parish was partitioned in 1894 into rural and urban civil parishes. Since 1998 this area has been a unitary authority area. It consists of 54 elected councillors and is managed by one councillor who is elected annually to become the chairman of the council. Elections for the council are held in three out of every four years, with the conservative party having majority since 2002 election. Offices of Borough Council are based at Shute End in Wokingham town. This council is elected every four years, and it comprises of twenty-five councillors that represent Norreys, Wescott, Evendons and Emmbrook. Every year one person is elected as mayor. The current town hall was constructed in 1860 on Guildhall site. Since 1987, Wokingham Constituency’s MP is John Redwood.

Education

Wokingham has four state secondary schools. The emmbrook school is a coeducational school, computing and maths college. St Crispin’s School is also a coeducational school which is a computing and maths college. Forest School is a boys school which is an Enterprise and Business College. There are various Private Schools in Wokingham. In 1945 Holme Grange School was founded for boys and girls aged 3-16 years. At Luckley House in 1918, Luckley House School was established for girls of age group 11-18. In 1937 Ludgrove School moved to Wixenford House. The oldest school in Wokingham Borough is Reading Blue Coat School founded in 1666. It is a boys school until age 16 when it becomes mixed sixth form. Bluecoat is located in Sonning Village since 1946. The village of Sonning has been a catchment area of South Oxfordshire and Berkshire.

ITIL® Training & Certification

Topic Introduction

Topic Introduction

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight into management capabilities that are needed to deliver quality Service Management practices.

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Our Learning Delivery Options

Classroom Training

Learn in a traditional face-to-face setting at one of our global training centres. Classroom training offers a focused environment, peer interaction, and direct access to expert trainers, ideal for immersive, distraction-free learning.

Online Instructor-Led Training

Join live virtual classrooms led by industry experts. Our online instructor-led training blends real-time interaction, expert guidance, and structured learning to deliver the classroom experience wherever you are. Ideal for professionals seeking flexibility without compromising quality.

Online Self-Paced Training

Train on your own terms with 24/7 access to expert-developed course materials. Online self-paced learning is perfect for busy professionals who want the freedom to study anytime, anywhere, at their own pace.

Onsite Training

Upskill your team with onsite training delivered at your location. Our expert instructors bring tailored course content to your workplace, helping reduce travel costs and align training with your organisational goals.

Need Help Choosing the Right Delivery Format?

Whether you're comparing online vs classroom options or planning onsite training for your team, our ITIL® experts will guide you to the best fit. Get personalised advice now.

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Top ITIL® Roles Leading Operational Excellence

Powering the Future of IT Service Management

Oversees end-to-end service delivery aligned with ITIL best practices.
Ensures consistent performance and continual improvement of IT Services.
Bridges business goals and IT operations for maximum service value.

Controls and coordinates all ITIL-defined change processes.
Minimises service disruptions while implementing critical IT changes.
Ensures risk assessment and stakeholder communication during transitions.

Manages incident lifecycles to restore services quickly and efficiently.
Reduces downtime by applying ITIL frameworks to real-time issues.
Enhances user satisfaction through structured incident resolution.

Virtual Classroom Training

Join live, expert-led virtual classrooms that offer dedicated instructor support, enhanced convenience, and significant savings on travel and accommodation. Perfect for professionals seeking real-world skills without disrupting their work schedule.

Virtual Classroom

You can join live classroom training (virtual) while staying at home and feeling safe.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

Let’s Build a Tailored Training Solution for Your Team

To discuss bespoke corporate training courses, share your business goals using the form. From small teams to enterprise rollouts, we’ll help you upskill your workforce effectively.

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Frequently Asked Questions?

What is the ITIL® Intermediate Level Course?

The ITIL® Intermediate Level Courses are a set of advanced modules that build on the Foundation level, offering in-depth knowledge in specific areas of the ITIL® service lifecycle or capability streams to improve IT service management.

Who should take the ITIL® Intermediate Level Courses?

These courses is ideal for IT Professionals, Managers, Consultants, and Team Leaders who already hold the ITIL® Foundation Certificate and want to specialise in particular areas of IT service management.

Are there any prerequisites for the ITIL® Intermediate Level Courses?

Yes, delegates must hold the ITIL® Foundation Certificate in IT Service Management. It is also recommended to have at least two years of experience in IT service management.

What topics are covered in the ITIL® Intermediate Level Course?

Intermediate Level Courses cover areas such as Service Design and Service Operation, while Capability Stream modules focus on process clusters like Release, Control and Validation or Operational Support and Analysis.

Is the ITIL® Intermediate Level Course suitable for technical and managerial roles?

Yes, with both technical and managerial focus areas available, professionals can choose modules aligned with their current role or career aspirations, whether process-based or lifecycle-oriented.

Is the ITIL® Intermediate Certification recognised globally?

Yes, ITIL® Intermediate Certifications are globally recognised and valued by organisations that adopt ITIL® practices for service improvement and operational efficiency.

ITIL® Intermediate Level

About Wokingham