ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Teesside

Teesside receives its name from the group of urban areas lying near the River Tees. These areas include the towns of Billingham, Redcar, Stockton-on-Tees, and Thornaby. During the period 1968 to 1974 Teesside was a district. Even with a decline in the working population of Teesside, it remains an important centre for heavy industry. Big industries such as British Steel and ICI have now given way to other industries that deal in technology, science, and the service sector.

Local government:

In 1974 Cleveland came into being and many towns such as Teesside, Middlesbrough, Hartlepool and Guisborough were merged into it.  Cleveland was abolished, and four independent unitary authority boroughs were formed. The new unitary authorities were Hartlepool, Stockton, Middlesbrough and Redcar and Cleveland (a renamed Langbaurgh). Now, they were returned to the counties of North Yorkshire and County Durham for ceremonial purposes. Stockton-on-Tees being the only exception as it was to be divided between two ceremonial counties. In 1998 another town, Darlington also became an independent unitary authority and formed the sub-region of the Tees Valley.

Though the County of Cleveland was abolished in 1996 still the Cleveland Police and Cleveland Fire Brigade carry the county name. Today even the post items bear the name of Cleveland County citing reasons that no more post towns and postcodes are required for the existing areas in the UK.

The River Tees and Teesport

The third largest port in the U.K , Teesport is based on the River Tees. It is one of the ten biggest ports in Western Europe. It deals with import and export of petrochemical, chemical and steel processing industries products. Port is capable of handling 56 million tonnes of goods every year. For the NEPIC cluster of process companies, the port plays an important role.

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