ITIL® Intermediate Level | ITIL® Training | ITIL Training Academy | Bournemouth

ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Bournemouth
3 Days
£995
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About Bournemouth

Bournemouth is a famous coastal resort town situated on the south coast of England. It heads to the east of the Jurassic Coast, a 96-mile (approx 155 km) World Heritage Site. By 2011 census, the town has a total population of 183,491 that makes it largest area of Dorset.  It has Poole to the west and Christchurch in the east, also covers the South East Dorset conurbation, which has over 465,000 residents.

Before Lewis Tregonwell founded it (in 1810), the area was a deserted heathland occasionally visited by smugglers and fishers. Originally marketed as a health resort, the town received a lift when it appeared in the book in 1841 by Augustus Granville named as The Spas of England. Bournemouth became a recognised town in 1870 as its growth truly accelerated with the arrival of the railway.

History

The area around the mouth of the River Bourne became part of the Hundred of Holdenhurst in the 12th century. Later the hundred became the Liberty of Westover when it also includes the settlements of Muscliff, North Ashley,  Throop, Muccleshell, Ilford, Tuckton, Wick and Pokesdown, and incorporated into the Manor of Christchurch. The Hampshire and  Dorset region around it had been the place of human settlement for hundreds of years.

Governance

Historically Bournemouth was part of Hampshire, with neighbouring Poole, just to the west of the border, in Dorset. At the time of the local government re-organisation in 1974, it was considered required that the whole of the Bournemouth/Poole urban area should be part of the same county. Bournemouth, therefore, became part of the non-metropolitan county of Dorset on 1 April 1974. On 1 April 1997, Bournemouth became an independent authority, independent from Dorset County Council. For the Lieutenancy, it remains part of the ceremonial county of Dorset.

Demography

The 2011 census records the total population of Bournemouth as 183,491, includes 91,386 males and 92,105 females, which is equal to 49.8% and 50.2% of the population respectively. The mean average age of all citizens is 40 years. With 4,000 citizens per sq km, it has the highest population density in the South-West region. 

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Locations Availability

ITIL® Intermediate Level Availability

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