ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Leicester

Leicester is a town and unitary consultant region in the East Midlands of England, and the local city of Leicestershire. In the 2011 survey, the populace of the City of Leicester unitary authority was 329,839 creation it the most populated city in the East Midlands area. 

Leicester is the link of two main railway line (the north/south Midland Main Line and the East/West Birmingham). Leicester is the home-based to football club Leicester City. This club started the main upset by winning the 2016 Premier Association label.

 Climate:

Leicester is a town in the East Midlands of England. it is also the country town of Leicestershire. This city is closer to the eastern end of the National Forest. According to the 2011 census, its population was 329,839. This population results in the most populated city in East Midland region. 

 Government:

On 1 April 1997, Leicester City Council suited a unitary authority. Before then, local government was a two-tier system: the city and county councils were accountable for several features of local administration facilities: this system is still in place in the rest of Leicestershire. Leicestershire County Council reserved its HQs at County Hall in Glenfield, just outside the city border but within the urban area. The managerial offices of Leicester City Assembly are in the centre of the town at 115 Charles Street, having enthused from Welford Place, to be industrialised into a multifaceted of offices and plazas. Some services still cover the whole of the city and countries, but for the most part, the councils are independent.

After a long period of Labour administration, the city council from May 2003 was tracked by a Conservative coalition under Roger Blackmore, which misshapen in November 2004. The minority Labour group ran the city until May 2005, under Ross Willmott, when the Liberal Democrats and Conservatives moulded a new coalition, again under the leadership of Roger Blackmore.

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