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About Course Information
This ITIL® Foundation and Practitioner Course combines our ITIL® Foundation and Practitioner courses into a five-day training session. During the first 3 days, key concepts and terminology of ITIL® and how ITIL® can improve service management will be covered. The final 2 days, you will learn how to apply the continual service improvement approach, adopt, and adapt ITIL® to meet business needs.
The Learning Curve
This ITIL® Foundation and Practitioner Course combines our ITIL® Foundation and Practitioner courses into a five-day training session. During the first 3 days, key concepts and terminology of ITIL® and how ITIL® can improve service management will be covered. The final 2 days, you will learn how to apply the continual service improvement approach, adopt, and adapt ITIL® to meet business needs.
This combined course provides a complete understanding of ITIL® 4 principles alongside practical guidance on how to implement them in real business scenarios. You'll not only gain theoretical knowledge but also learn how to apply it to deliver service excellence and support long-term organisational growth.
Both the Foundation and Practitioner exams are included and can be taken online at a time that suits you. Our tutor-led training, interactive exercises, and exam preparation materials ensure you're fully supported throughout.
There are no prerequisites for attending this ITIL® Foundation & Practitioner Course.
- Service Management in practice
- Service Strategy Overview
- Service Design Overview
- Service Transition Overview
- Service Operation Overview
- Functions
- Continual Service Improvement Overview
- Technology and Architecture
- Competences and Skills for Service Management
- ITSM Concepts
- Service Elements
- ITSM Principles
- CSI Approach
- Metrics and Measurement
- Communication
- Organisational Change Management Tools and Activities
- Applying the CSI Approach
Understand the basic terms and their implementation within the organisation
Our certified instructor will explain the concepts using real-world examples, providing a clear understanding of the subject.
Determine the need to adopt or adapting ITIL® within the organisation
Enhance the efficiency and effectiveness of ITI® tools and techniques within the business to optimise user experience.
Get to know about basic concepts, terminologies, key principles and process models of IT Service Management included in ITIL® Foundation.
Course Highlights
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Duration: 5 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
No schedules available.
No schedules available.
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No schedules available.
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
Not Sure Which Course Is Right for You? Let Our Experts Guide the Way
Do you have questions about Certifications or Training formats? Our experts are here to help you make the right choice for your career.
Frequently Asked Questions?
This course combines both the ITIL® 4 Foundation and Practitioner qualifications into a comprehensive five-day training programme. It introduces essential IT service management concepts and terminology, then builds on this knowledge with practical techniques to adopt, adapt, and apply ITIL® principles using the Continual Service Improvement (CSI) approach.
This course is ideal for IT professionals, service managers, support teams, business analysts, project managers, and anyone involved in managing or improving IT services. It’s suited to those who want to understand ITIL® concepts and apply them effectively within their organisation.
There are no formal prerequisites for the Foundation level. This combined course is designed for both beginners and experienced professionals looking to gain a full understanding of ITIL® principles and their practical application.
The course covers ITIL® key concepts, the service value system, guiding principles, the four dimensions of service management, and all key practices. It also includes applying the CSI model, adopting ITIL® to business needs, and practical scenario-based learning.
Yes, the course includes both the ITIL® 4 Foundation and ITIL® Practitioner certification exams. Exams are taken online, typically after the training, based on delegate readiness and availability.
Yes. Both ITIL® Foundation and Practitioner certifications are accredited by PeopleCert and widely recognised across the IT service management industry worldwide.
You will gain a strong understanding of ITIL® principles and learn how to apply them to real-world scenarios. Skills include aligning IT services with business goals, applying continual improvement, and driving service performance through ITIL® best practices.
This course provides a foundation for progressing through the ITIL® 4 certification scheme. After completing this course, you can pursue ITIL® Specialist, Strategist, or Leader modules within the Managing Professional and Strategic Leader streams.
Related Courses
ITIL® Training Academy is a premier destination for ITIL® courses. From beginners to seasoned professionals, we offer expert-led training across all levels.
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ITIL® Courses on this website are offered by The Knowledge Academy, an Accredited Training Organisation (ATO) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. All rights reserved
