ITIL® Intermediate Level | ITIL® Training | ITIL Training Academy | Swansea

ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 28/08/2018 Swansea
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Swansea
3 Days
£995
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About Swansea

Swansea

Swansea is officially known as County of Swansea as well as City. It is coastal city and County in Wales. After Cardiff, it is the largest city in Wales. Swansea twenty-fifth largest city located in the United Kingdom. Swansea is situated within boundaries of ancient Welsh commote of Gwyr and Glamorgan. It is located on sandy south-west Wales Coast, area of County include Lliw uplands and Gower peninsula.

Swansea had a population of 241,300 in 2014. Last official census demonstrated that the  combined population of Swansea was 462,000. This made  it the second most populous local authority area in Wales after Cardiff. During the 19th century industrial heydey, Swansea was a major centre of copper and got the name ‘Copperopolis’.

History

Swansea had a population of 134,000 by 1901, and it continued to flourish rapidly during the 20th century. In 1911 Gynn Vivian Art Gallery was opened and in 1906 first council houses were built in Swansea. In the early 20th century the slums were being  demolished. More slums were built after 1945 as well as various private houses also.

The new Guildhall came up in 1934 in Swansea. This city suffered severe damage due to bombing raids during Second World War. Around 387 people were and the city heart was destroyed. It was rebuilt in the 1960s.

During the beginning of 20th century, Swansea port continued to thrive. In 1909 Kings Dock was built. In 1920 Queen dock was established. At the beginning of the 20th-century tinplate industry was growing along with the steel and copper industries. These industries suffered depression in the 1930s, and there was much unemployment in Swansea.

During the Second World War, the economy of Swansea again increased and but after it, metal working industries were plunged. Coal mining was nowhere to be seen  by the end of the 20th century. The Council built new industriesIn 1990 Plantasia was opened. In 1997 Parc Tawe Centre was extended and in 1990s Castle Square was redeveloped. Swansea was thriving in the 21st Century even. In 2005 National Waterfront Museum was opened. Now the population of Swansea is 239,000.

Economy

Technium Centre which is one of the first of new buildings established as part of SA1 development scheme at Swansea Docks. Swansea was developed as a centre for mining and metals, especially copper industry from starting of the 18th century. The industry saw its height in the 1880s when 60% of copper ores imported to Britain were smelted in Lower Swansea Valley. By the end of Second World War, these industries declined.  Around 105,500 people work in the City and County of Swansea. 90% are employed in service sectors with high shares. Other occupations include professional, sales/customer, service occupations and administrative/secretarial. DVLA headquarters based in  Morriston is also located in Swansea, and it employs around 6000 people in the city. Other major businesses in Swansea include Virgin Media, Admiral Group, v, HSBC, and Amazon.co.uk. Virgin Atlantic has its largest worldwide contact centre in Swansea. It  includes services such as customer relations, baggage claims, reservations and sales.

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ITIL® Intermediate Level Availability

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