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ITIL vs Six Sigma: Which Framework is Right for You in 2026?

ITIL vs Six Sigma compares IT Service Management with process improvement, highlighting differences in goals, methods, and benefits for organisations. It helps businesses identify the most suitable framework based on their needs and objectives. Understanding both approaches enables smarter decisions and stronger performance.

View More Jan 24, 2026

What is Service Request Management? A Complete Guide

Service Request Management is an ITIL® 4 practice that handles user-initiated requests for predefined services, such as password resets or software access. Automating workflows and maintaining service catalogues improves efficiency, reduces overhead, and enhances user satisfaction. It is a core practice within IT Service Management.

View More Jan 22, 2026

What is an IT Service Catalogue? How to Create It with Examples

An IT Service Catalogue is a user-friendly list of IT services an organisation offers, showing available software, hardware, support, costs, and SLAs clearly. It helps employees and customers quickly understand available services and how to access them. This improves transparency, speeds up delivery, and supports efficient self-service.

View More Jan 17, 2026

Top 12 ITIL Tools for IT Service Management

Top 12 ITIL® Tools for Effective IT Service Management

ITIL® Tools help organisations of all sizes to optimise IT processes, boost efficiency, and improve service delivery through smarter, more efficient operations. Using the right tools is valuable because it helps teams to improve service quality, reduce downtime, automate workflows, and align IT services with business goals.

View More Jan 6, 2026

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ITSM MARKET Size, And Trends 2025 to 2034.png

Jun 10, 2025

ITSM Market Size, Segmentation and Trends Analysis for 2034

The global Information Technology Service Management (ITSM) market is set for major growth, driven by automation, cloud adoption, and AI integration. The global Information Technology Service Management market size is expected to hit USD 51.93 billion by 2034 with a CAGR of 14.43 percent from 2025. This growth shows smarter IT ahead.

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