Benefits of ITIL®
ITIL® is the most popular approach to IT service management in the world and is used by many successful major organisations. It helps businesses to ensure that their IT aligns with their business goals. As it is a Peoplecert best practice method, it has been formed from the opinions and experiences of a whole community of IT professionals, including the UK government.
ITIL® provides a framework for managing all aspects of IT service delivery from the development and deployment of new services to improvement and replacement of existing ones. It helps ensure IT delivers business value and provides for the needs of its customers and users. ITIL® also maps to the ISO/IEC 20000 international service management standard, and its recommendations can be used to help organisations ensure they meet the standard.

Deliver High-Quality IT Services
Drive Business Outcomes
Enhance Operational Stability
Align IT & Business Strategy
Improve User Experience
Optimise Costs & Resources
To enhance efficiency and optimise costs and user experience, organisations can implement best practices in IT Service Management, as described by ITIL®. Service Providers can adopt and adapt ITIL® within their organisations for:
- Enhancing stronger alignment between IT and the business
- Enhancing the quality of service delivery and customer experience
- Improving the utilisation of resources to reduce the costs of the services
- Evaluating the visibility of IT costs and resources
- Managing risk and challenges that may occur within the organisation
- Supporting constant business change for a more stable service environment
- Enhancing the efficiency of the service to support the outcome of the business
- Optimising the customer experience, therefore increasing the chance of returning business
- Improving the organisational services frequently to lead the market

Reasons to do ITIL® Certification
Looking to future-proof your IT career? ITIL® Certification gives you the tools to enhance service delivery, boost customer satisfaction, and increase your value to employers.
From gaining global recognition to unlocking new leadership opportunities in IT service management, ITIL® opens the door to a smarter, more strategic career path.
More Career Opportunities
ITIL® certification increases your eligibility for roles in ITSM, project delivery, and service operations across industries.
Strengthen IT Capabilities
Build practical expertise in aligning IT services with business goals, enhancing delivery and support systems.
Higher Earning Potential
ITIL®-certified professionals earn significantly more, up to 30%, than their non-certified peers.
Achieve More With ITIL® Training
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