ITIL® is the most popular approach to IT service management in the world and is used by many successful major organisations. It helps businesses to ensure that their IT aligns with their business goals. As it is an AXELOS best practice method, it has been formed from the opinions and experiences of a whole community of IT professionals, including the UK government.
ITIL® provides a framework for managing all aspects of IT service delivery from the development and deployment of new services to improvement and replacement of existing ones. It helps ensure IT delivers business value and provides for the needs of its customers and users. ITIL® also maps to the ISO/IEC 20000 international service management standard, and its recommendations can be used to help organisations ensure they meet the standard.
To enhance the efficiency, optimise costs and user experience, the organisations can implement IT Service Management best practices as described by ITIL®. Service Providers can adopt and adapt ITIL® within their organisations for:
Enhancing stronger alignment among IT and the business
Enhancing the quality of service delivery and satisfaction of the customer
Improving the utilisation of resources to reduce the costs of the services
Evaluating visibility of IT costs and resources
Managing risk and challenges that may occur within the organisation
Supporting constant business change for more stable service environment
Enhancing the efficiency of the service to support the outcome of the business
Optimising the customer experience therefore increasing the chance of returning business
Improving the organisational services frequently to lead the market
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