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ITIL® Intermediate Level

Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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ITIL® Intermediate Level Courses

ITIL® Service Lifecycle consists of five certifications where each phase is based on one service lifecycle phase. In ITIL® Service Lifecycle training program, you will be immersed with the overall concepts associated with all phases of the service lifecycle. You will receive an introduction to key concepts and principles of SS, SD, ST, SO, and CSI. Learn the core discipline of ITIL® best practices through lectures, exercises, and scenario-based exam questions.

ITIL® Service Capability stream consists of four certifications, which are process oriented and provide a deep understanding of ITIL® processes, functions, and activities. It courses on improving and implementing existing related processes. The syllabus is more prescriptive and covers a detailed view of input, activities, concepts, and output of each process.

ITIL® Service Lifecycle - Service Strategy

ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT s...

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ITIL® Service Lifecycle - Service Operation

ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities...

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ITIL® Service Lifecycle - Service Design

ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures,...

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ITIL® Service Lifecycle - Service Transition

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice element...

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ITIL® Continual Service Improvement

ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles...

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ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the prin...

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ITIL® Planning, Protection and Optimization (PPO)

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focu...

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ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical a...

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ITIL® Service Offerings and Agreements

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the...

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

What are the benefits of taking this course?

You will get to know about the key concepts and terminologies used in service management
Learn how one module interacts with another module in the service lifecycle
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

Operational Support and Analysis (OSA)
Planning, Protection and Optimisation (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

You will become familiar with the key concepts and terminologies used in IT service management
Learn how one module interacts with another module in the service capability stream
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

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Course Name	Dates		Duration	Price	Book Online
ITIL® Service Lifecycle - Service Strategy	29/05/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337258	Scheduled	Warwick	3 Days	01/06/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	28/08/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337259	Scheduled	Warwick	3 Days	31/08/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	27/12/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337260	Scheduled	Warwick	3 Days	30/12/2018	£4499	ADD TO CART ENQUIRE

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About Warwick

Warwick

Warwick is a county town located in Warwickshire, England. Warwick is situated on River Avon, west of Leamington Spa and Whitnash and 11 miles south of Coventry. According to United Kingdom 2011 census, Warwick had a population of 31,345.

Humans settled at this place during the Neolithic period, and since the 6th century, there is continuous habitation in this area. Warwick Castle was constructed in 1068 as part of Norman Conquest of England. Warwick School is said to be the oldest boy’s school in the country. In 1088, earldom of Warwick was established and earls managed this town in the medieval period and built walls of the city, of which Westgate and East gate survive. Later Castle developed into Stone Fortress and then the country house, now it is a popular tourist attraction of Warwick.

In 1694 during the medieval period, Great Fire of Warwick damaged this town to a great extent. In 1919 Racing Club Warwick F.C was founded. Warwick is administered by Warwick District Council.

History

In 1801, its population was over 5500. During this time, it was a fair sized town. At the beginning of 19th century, this city grew rapidly but later on growth slowed. In 1951, its population goes to 15,000.

During the 19th century, this town improved. In 1810 some streets of Warwick were cemented, and Warwick gained gas supply in 1822. Clean water supply and sewers were dug in the late 19th century. In 1866 in Warwick Public Library was opened. In 1852 Warwick got railway. From 1881 Horse-drawn trams were used to go from Warwick to Leamington. At the starting of the 20th century, these Horse-drawn trams were replaced by Electric trams. In 1965, the Warwick University was founded. Now the population of Warwick is 22,000.

Locations Availability

ITIL® Intermediate Level Availability

Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen

Bath

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Crewe

Doncaster

Dublin

Dundee

Dunfermline

Edinburgh

Exeter

Fleet

Glasgow

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Virtual

Wakefield

Warrington

Watford

Wokingham

Wolverhampton

Wrexham

York

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ITIL® Intermediate Level Courses

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About Warwick

ITIL® Intermediate Level Availability

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