ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Jersey

Jersey, formally the Bailiwick, is a Crown Dependency of the United Kingdom. It is located near the shore of Normandy, France. Jersey was one of the regions of the Duchy of Normandy. In 1066, Its Dukes went on to be the kings of England. After Normandy had been vanished by the Kings of England in the 13th century, Jersey remained attached to the English crown.

Origin of the name:

The Channel Islands are stated in the Antonine Journey as the following:  Medium, Sarnia, Caesarea, Silia, and Barsa, but Jersey cannot be recognised certainly because none agrees straight to the present names. The name Caesarea has been used as the Latin name for Jersey since William Camden's Britannia and is used in names of relations and organisations today. 

Jersey history is unfair by its deliberate location between the Northern coast of France and the Southern coast of England; the island's logged history spreads over many years.

There is a Palaeolithic site known as La Cotte de St Brelade that was betrothed before increasing sea levels; it revolved Jersey into an island. Jersey was a centre of all Neolithic actions, as it is recognised by the concentration of dolmens.

 Politics:

The States building in St. Helier

Jersey's unicameral management is the Assembly of the States of Jersey. It comprises 51 chosen followers, all elected for four-year terms as from the October 2011 elections. There are five non-voting members appointed by the Crown: the Bailiff, the Dean of Jersey, the Attorney General, the Lieutenant Governor of Jersey, and Solicitor General.

International identity:

  • In 2007, the UK Lord Chancellor and the Chief Minister signed a contract that recognised an outline for the growth of the international identity of Jersey.
  • In 2011, the Chief Minister nominated one of his associate ministers to take accountability for external associations; presently he is known as the island's 'foreign minister'.
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