Testimonials

Completing the ITIL® Managing Professional track transformed how I lead our service operations. The course content was relevant, detailed, and expertly delivered. I especially valued how each module addressed challenges I face in my role. Since certification, I’ve streamlined several processes and reduced response times by over 20%. The investment in training has paid off both personally and professionally.

I pursued the ITIL® Strategic Leader Certification to enhance my role in shaping IT governance. The Digital and IT Strategy module was a highlight—it bridged business thinking with IT execution seamlessly. The training delivery was top-tier, and I found the practical focus especially useful. It’s helped me engage more confidently with senior stakeholders and contribute to digital transformation initiatives with clarity.

The ITIL® Create, Deliver and Support Course gave me tools to apply immediately within our service desk team. The training was fast-paced but digestible, and the resources provided were excellent. Since completing the course, our ticket handling process has become much more efficient, and team communication has improved. I’ve also been promoted to a supervisory position—thanks in no small part to this qualification.

ITIL® Training has had a profound impact on my role. I completed the Foundation and Specialist modules and found them well-structured and practical. The trainers brought deep industry knowledge, and the course material was aligned with real-world needs. I now approach incidents, changes, and service design more confidently and consistently. My team’s performance metrics have significantly improved.

The ITIL® 4 High Velocity IT Module was incredibly insightful, especially as our organisation adopts more agile and DevOps practices. The training helped me understand how to maintain service stability while innovating quickly. The concepts of resilience, automation, and fast feedback loops were covered in a way that made them easy to implement. It’s been a great asset in managing our hybrid cloud operations

The ITIL® 4 Foundation Course provided a clear, structured understanding of IT service management. The trainer was incredibly knowledgeable and used real-world scenarios that made everything easier to grasp. I appreciated the flexibility of the course format and the supportive learning environment. Passing the exam on my first attempt was a huge confidence boost. I’ve already applied several principles at work and seen improvements. Highly recommend it for anyone starting their ITIL® journey.