ITIL® Training Academy
Request Callback Enquire Now

ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level
Discover more on Topic

TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

Show More
ENQUIRE COURSE EVENTS & PRICES

ITIL® Intermediate Level Enquiry

Search for more related course schedules

 

Enquire Now


----- OR -------

Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Chester

Located on the River Dee, close by the Welsh border, is the city of Chester. Founded by the Romans as “Castrum” or Deva Victrix in 79 AD during the reign of Emperor Vespasian, Chester got its city status only in 1541. Chester, with a number of buildings that belong to the medivial times, is the best preserved among the walled cities in Britain. The development of the city began with the Industrial Revolution which brought railways, canals and new roads to the city. Also, there are the Chester Town Hall and Grosvenor Museum, that stand as examples of Victorian architecture.

History

The history of Chester is mainly divided into four periods – Roman, Medivial , the Industrial Revolution and the Modern era.

Roman

During this time, Chester was established as a fortress to counter the attacks from the Irish Sea. It was also named as Deva owing to the name of the goddess Dee. Many theories suggest that Chester was initially the city of choice instead of  Londonium (now London) for becoming the principal city of the Roman Province of Britannia Superior (what is now the United Kingdom).

Medivial

After the withdrawl of the Roman troops, Chester became a part of Powys – one of the many kingdoms of Romano-British era.Chester was renamed as Deverdoeu in the 12th Century.Earlier it is also said to have been known as the “City of Legions”.

Industrial Revolution

During the late 18th century, the Industrial Revolution was showing its effects in England and elsewehere. Chester was to play a significant role in the Industrial Revolution because of its market place and the railway station.

Modern Era

When the Second World War came to an end, Chester was already encountering housing problems. Farmland durings the 1950’s and 60’s were were developed as residential areas to form the suburb of Blacon. To take care of the traffic problems , a bypass was built in 1964 through and around the city centre.

People

  • James Hamilton, Author of Children's Books
  • Stuart Turner, Former Essex Cricketer
  • Cornor Kostick, Writer and Historian
  • Sir John Vanbrugh, Architect and Dramatist
Show More
Locations Availability

ITIL® Intermediate Level Availability

  Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen
Bath
Belfast
Birmingham
Bolton
Bournemouth
Bracknell
Brighton
Bristol
Burton Upon Trent
Buxton
Cambridge
Canterbury
Cardiff
Carlisle
Chatham
Chelmsford
Chichester
Chorley
Cirencester
Colchester
Corby
Crewe
Doncaster
Dublin
Dundee
Dunfermline
Edinburgh
Exeter
Fleet
Glasgow
Guildford
Harrogate
Heathrow
High Wycombe
Hinckley
Inverness
Ipswich
Jersey
Kingston upon Hull
Leeds
Leicester
Liverpool
London
Luton
Maidstone
Manchester
Middlesbrough
Milton Keynes
Newcastle
Northampton
Norwich
Nottingham
Oxford
Peterborough
Plymouth
Poole
Preston
Reading
Sheffield
Slough
Solihull
Southampton
Stoke-on-Trent
Sunderland
Swansea
Swindon
Teesside
Tonbridge
Virtual
Wakefield
Warrington
Warwick
Watford
Wokingham
Wolverhampton
Wrexham
York

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept