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About Course Information
ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical application of practices to enable the planning, testing and implementation of new services to meet organisation or user needs.
The Learning Curve
ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical application of practices to enable the planning, testing and implementation of new services to meet organisation or user needs.
Our ITIL® RCV Course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply RCV practices during the service management lifecycle and prepare for the Release, Control and Validation exam.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
You must complete ITIL Foundation. The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.
ITIL® Operational Support and Analysis (OSA) Course Outline
Transition, Planning and Support
RCV Objectives
Service Asset and Configuration Management
Knowledge Management
Change Management
Release and Deployment
Service Validation and Testing
Change Evaluation
Request Fulfilment
Technology
Transition and Operation
Understand the importance of ITIL® Release, Control and Validation while providing quality services within the organisation
Identify the risks, challenges and critical success factors involved in Release, Control and Validation phase of ITIL® Service Lifecycle
Learn about the processes, activities, methods and functions used in each ITIL® release, control and validation processes
Get to know about the methods and techniques needed to manage and control the functions within RCV phase of the service lifecycle
Course Highlights
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Duration: 5 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
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Frequently Asked Questions?
The ITIL® RCV Course is part of the
Intermediate Capability stream, focusing on the practical application of RCV
processes to manage service transition and ensure the delivery of quality,
stable IT services.
This course is ideal for IT professionals
involved in change management, service validation and testing, release
management, configuration management, and related areas of IT service
transition.
To attend the RCV course, candidates must hold
the ITIL® Foundation Certificate and have completed accredited training for
this specific module.
The course covers change management, service
asset and configuration management, service validation and testing, release and
deployment management, request fulfilment, change evaluation, and knowledge
management.
Yes, the course includes the ITIL® Release,
Control and Validation exam. It takes place at the end of the training and
tests understanding and application of RCV principles.
Yes, this certification is accredited by
PeopleCert and is widely recognised in the IT service management industry
across various sectors worldwide.
You’ll learn how to manage changes
effectively, validate and test services, ensure accurate asset tracking, and
deploy services with minimal disruption—key skills for successful service
transitions.
RCV is one of four Intermediate Capability
modules. It earns you credits toward the ITIL® Expert certification and builds
on the knowledge gained in the Foundation level.
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