UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL Foundation.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

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03 Course Overview

ITIL® RSV

The ITIL® Release, Control and Validation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Release, Control and Validation processes
  • Consider how RCV processes fit within the lifecycle
  • Consider the technology available for RCV
  • Identify and tackle issues faced when introducing and implementing RCV
  • Prepare for the ITIL® RCV Exam
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04 Course Content

  • Transition, Planning and Support
  • RCV Objectives
  • Service Asset and Configuration Management
  • Knowledge Management
  • Change Management
  • Release and Deployment
  • Service Validation and Testing
  • Change Evaluation
  • Request Fulfilment
  • Technology
  • Transition and Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Edinburgh
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Sheffield
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Canterbury
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Chelmsford
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Bournemouth
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Brighton
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Chorley
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Guildford
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Ipswich
5 Days
£2845
ITIL® Service Capability - Release, Control & Validation 21/08/2017 Leicester
5 Days
£2845
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Locations Availability

ITIL® Release, Control and Validation (RCV) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.