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About Course Information

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical application of practices to enable the planning, testing and implementation of new services to meet organisation or user needs.

The Learning Curve

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical application of practices to enable the planning, testing and implementation of new services to meet organisation or user needs.

 

Our ITIL® RCV Course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply RCV practices during the service management lifecycle and prepare for the Release, Control and Validation exam.

 

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.

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You must complete ITIL Foundation. The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

ITIL® Operational Support and Analysis (OSA) Course Outline

  • Transition, Planning and Support

  • RCV Objectives

  • Service Asset and Configuration Management

  • Knowledge Management

  • Change Management

  • Release and Deployment

  • Service Validation and Testing

  • Change Evaluation

  • Request Fulfilment

  • Technology

  • Transition and Operation

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  • Understand the importance of ITIL® Release, Control and Validation while providing quality services within the organisation

  • Identify the risks, challenges and critical success factors involved in Release, Control and Validation phase of ITIL® Service Lifecycle

  • Learn about the processes, activities, methods and functions used in each ITIL® release, control and validation processes

  • Get to know about the methods and techniques needed to manage and control the functions within RCV phase of the service lifecycle

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Course Highlights

  • calendar Duration: 5 Days

Corporate Training

Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.

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Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t

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Frequently Asked Questions?

The ITIL® RCV Course is part of the Intermediate Capability stream, focusing on the practical application of RCV processes to manage service transition and ensure the delivery of quality, stable IT services.

This course is ideal for IT professionals involved in change management, service validation and testing, release management, configuration management, and related areas of IT service transition.

To attend the RCV course, candidates must hold the ITIL® Foundation Certificate and have completed accredited training for this specific module.

The course covers change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management.

Yes, the course includes the ITIL® Release, Control and Validation exam. It takes place at the end of the training and tests understanding and application of RCV principles.

Yes, this certification is accredited by PeopleCert and is widely recognised in the IT service management industry across various sectors worldwide.

You’ll learn how to manage changes effectively, validate and test services, ensure accurate asset tracking, and deploy services with minimal disruption—key skills for successful service transitions.

RCV is one of four Intermediate Capability modules. It earns you credits toward the ITIL® Expert certification and builds on the knowledge gained in the Foundation level.

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