ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 01/04/2019 Glasgow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 02/09/2019 Glasgow
3 Days
£995
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About Glasgow

Glasgow

The largest city in Scotland is Glasgow, and it is the third largest in the United Kingdom. According to history, it was part of Lanarkshire, and it is now part of 32 council area of Scotland. It is located on River Clyde in West Central Lowlands of the country. People of this city are referred as Glaswegians.

Glasgow grew from the small rural settlement on River Clyde to become Britain’s largest seaport. In the 15th century, University of Glasgow was established. This University acted as a major centre of Scottish Enlightenment in the 18th century. From the 18th century, Glasgow grew as one of the main hubs of Great Britain’s transatlantic trade along with West Indies and North America.

With the start of the industrial revolution, Glasgow’s and its surrounding area economy and population expanded. It became world’s pre-eminent centres of textiles, engineering and chemicals. Most importantly in marine engineering and shipbuilding that produced great and innovative vessels. Glasgow is the “Second City of British Empire “for its Edwardian period and Victorian era while many other cities argued that this title is theirs.

In late 19th and a 20th-century population of Glasgow grew and reached at the peak of 1,127,825 in 1938. Various urban renewal projects in 1960’s resulted in a significant relocation of people to new towns. It led to the reduction in the population of Glasgow council area to 599,650. 1,209,143 people living in Greater Glasgow urban area. The remaining region surrounding the conurbation covers about 2.3 million inhabitants that are 41% of Scotland’s population. According to 2011 census, Glasgow had a population of 8,790 Square miles which is highest of any Scottish City. Commonwealth Games 2014 was held in Glasgow, and it is also a popular sporting world for football rivalry of the Old firm between Rangers and Celtic. Glasgow also referred as Glasgow Patter, a distinct dialect that is quite difficult for those outside the city to understand.

Education

The University of Glasgow is the fourth oldest university in the English-speaking world. It is among the worlds' top 100 universities. Glasgow is a major centre for academic research and higher education. In Glasgow, four universities are located within 10 miles of city centre. They are:

University of Glasgow

University of Strathclyde

Glasgow Caledonian University

The University of the West of Scotland

Satire Centre at Glasgow Caledonian University is one of the busiest university libraries in the UK. There are three higher education colleges in Glasgow that include City of Glasgow College, Glasgow Kelvin College and Glasgow Clyde College. Higher education colleges in Glasgow include Jordanhill Teacher Training College, Glasgow School of Art and Royal Conservatoire of Scotland.

In the 2011 year, Glasgow had 53,470 student residents. During term time Glasgow had more student population than any other city in Scotland. It is fifth largest in the United Kingdom outside London. The majority of the students who live away from home live in Shaw lands Dennistoun and West End of City.

City Council of Glasgow handles 29 secondary schools, three specialist schools149 primary schools. Three specialist schools at Glasgow include Dance School of Scotland, Glasgow Gaelic School and Glasgow School of Sport. Glasgow Gaelic School is the only secondary school in Scotland to teach in Gaelic. City council at Blairvadach centre located near Helensburgh provide outdoor education facilities. Scottish Government handles Jordanhill School. In 1639 Glasgow school was founded and it is one of the oldest school institutions in Britain.  Others are Fernhill School, Craigholme School, Kelvinside Academy, Glasgow Academy and St Aloysius’ College. High school of Glasgow was founded in 1124, and it is the oldest school in Scotland.

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Locations Availability

ITIL® Intermediate Level Availability

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