ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 15/10/2018 Birmingham
3 Days
£1279
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About Birmingham

Birmingham, located in the West Midlands, England, has a population of 1,101,360 (as of 2014). Birmingham became a centre of prominence with the beginning of the Industrial Revolution. As such it prospered in the fields of science and technology. It underwent economic development and a saw a series of innovations taking place that was responsible for shaping Birmingham into how we know it today. Birmingham became "the first manufacturing town in the world" by the year 1791.

During the period of 1940 to 1943 in the Second World War, the German Luftwaffe heavily bombed Birmingham in what was later made popular by the name of the Birmingham Blitz. However, this damage to the city's infrastructure and its demolition led to its redevelopment in next few decades.

The  Brummies, a term derived from the city's nickname of Brum and is used for the citizens of Birmingham.This seems to have originated from the city's earlier name, Bromwicham. The city has a distinctive Brummie accent and dialect as well.

Education

Primary and Secondary

England’s largest local education authority is the Birmingham City Council which is either directly or indirectly responsible for the education of all the students in Birmingham25 nursery schools, 328 primary schools, 77 high schools and 29  schools for the specially abled. There are around 3,500 adult education courses throughout the year in such schools. A majority of Birmingham's state schools are directly run by the Birmingham City Council. Birmingham is also home to a number of schools that are supported by the state system. The secondary schools in Birmingham since the 1970s have been 11-16/18 large schools. On the other hand post, GCSE students have the choice of continuing their education in either a school's sixth form or at a college. In Birmingham’s school system, students are categorised into two groups during their primary schooling i.e. 4-7 and 7-11 years.

Further and higher education

Home to five major universities: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University, Birmingham also houses the University of Law and BPP University campuses, along with the Open University's West Midlands regional base. In 2011 Birmingham had 78,259 full-time students aged 18–74 resident in the city during term time, more than any other urban location in the United Kingdom outside London. Birmingham has 32,690 research students, also the highest number of any major city outside London.

 

Cricket

Edgbaston Cricket Ground, known as the home ground for Warwickshire County Cricket Club, also hosts Test and ODI’s.Next to the Lord's, it is the biggest cricket ground in the whole of United Kingdom. It was at Brian Laa scored 501 not out for Warwickshire in 1994 at this ground.

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ITIL® Intermediate Level Availability

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