UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .

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03 Course Overview

ITIL® Service Transition

The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Offerings and Agreements
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • SOA: Key Roles
  • Service Offerings & Agreements: Summary
  • Service Portfolio Management
  • Service Level Management
  • Supplier Management
  • Business Relationship Management
  • Service Design Technology Considerations
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Service Offerings & Agreements 18/12/2017 Manchester
3 Days
£1985
ITIL® Service Capability - Service Offerings & Agreements 18/12/2017 Reading
3 Days
£3195
ITIL® Service Capability - Service Offerings & Agreements 18/12/2017 Norwich
3 Days
£3195
ITIL® Service Capability - Service Offerings & Agreements 18/12/2017 Nottingham
3 Days
£3195
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Canterbury
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Chelmsford
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Bournemouth
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Chorley
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Guildford
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 02/01/2018 Ipswich
3 Days
£6499
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Locations Availability

ITIL® Service Offerings and Agreements Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.