ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Solihull

Solihull is the town located in the region of West Midlands of England. In 2011 census, it has estimated population of about 206,700. It is also one of the most wealthy regions outside the London. uSwitch quality of life index named Solihull the “best place to live” in the UK in November 2013.

History

Toponymy

The name of the Solihull is originated from the location of its parish church named as St Alphege  on famous ‘soily’ hill. This church was constructed on a hill of stiff red marl that converted into the sticky mud in rainy weather.

Early History

The famous Solihull School established in the year 1560. St. Alphege dates from a similar period and is a huge example of Gothic church architecture. It is situated at the head of high street and is grade 1 listed building.  

20th Century

The Industrial Rebellion mainly approved Solihull by, and until the 20th century, Solihull sustained a small market town. World War II also approved Solihull by. Bordering Coventry. Birmingham was harshly injured by recurrent German violence attacks, but separately from some bouts on what is now the Land Rover plant, the airport and the local railway lines, Solihull bolted mainly complete.

In 1901, the populace of the city was just 7,500. This development was due to a quantity of factors comprising a large slum clearance agenda in Birmingham, the growth of the Rover car plant, the development of what was then Elmdon Airport into Birmingham International Airport and, possibly most knowingly, the proclamation of large areas of land for housing growth enticing inner relocation of new inhabitants from across the UK.

 

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