benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have completed ITIL Foundation, prior to enrolling on this course.

The course is intended for anybody who has completed ITIL® Foundation. Particularly to those who are involved in strategic activities in the Service Lifecycle; this includes CIOs, CTOs, IT managers, consultants, and supervisory staff.

Show More

02 Course Overview

ITIL® Service Strategy

The ITIL® Service Strategy exam certifies knowledge of the Service Strategy stage of the lifecycle, including principles, processes, organisation, and governance. It is taken on the final day of training.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready
Show More

03 What will the delegates learn ?

  • Fully understand Service Strategy terms and concepts
  • Be able to interpret, analyse, and apply core Service Strategy principles and techniques
  • Prepare to take the ITIL® Service Strategy exam
Show More

04 Course Content

  • Service Strategy
  • Defining Services and Market Spaces
  • Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Driving Strategy Through the Lifecycle
  • Critical Success Factors and Risks
Show More
ENQUIRE COURSE EVENTS & PRICES

ITIL® Service Lifecycle - Service Strategy Enquiry

Search for more related course schedules

 

Enquire Now


----- OR -------

Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Virtual

Home Virtual, attend intructor-led classroom course from the comfort of your own home

Show More
Locations Availability

ITIL® Service Lifecycle - Service Strategy Availability

  Training Locations at which ITIL® Service Lifecycle - Service Strategy is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept