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ITIL® Training Academy 15 Thomas More St, St Katharine's & Wapping London, E1W 1YW 02038928112
enquire@itil.org.uk https://www.itil.org.uk

ITIL® Intermediate Level

Name: ITIL® Training Academy
Telephone: 02038928112

Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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ITIL® Intermediate Level Courses

ITIL® Service Lifecycle consists of five certifications where each phase is based on one service lifecycle phase. In ITIL® Service Lifecycle training program, you will be immersed with the overall concepts associated with all phases of the service lifecycle. You will receive an introduction to key concepts and principles of SS, SD, ST, SO, and CSI. Learn the core discipline of ITIL® best practices through lectures, exercises, and scenario-based exam questions.

ITIL® Service Capability stream consists of four certifications, which are process oriented and provide a deep understanding of ITIL® processes, functions, and activities. It courses on improving and implementing existing related processes. The syllabus is more prescriptive and covers a detailed view of input, activities, concepts, and output of each process.

ITIL® Service Lifecycle - Service Strategy

ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT s...

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ITIL® Service Lifecycle - Service Operation

ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities...

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ITIL® Service Lifecycle - Service Design

ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures,...

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ITIL® Service Lifecycle - Service Transition

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice element...

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ITIL® Continual Service Improvement

ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles...

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ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the prin...

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ITIL® Service Capability - Planning, Protection and Optimization

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focu...

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ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical a...

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ITIL® Service Offerings and Agreements

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the...

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

What are the benefits of taking this course?

You will get to know about the key concepts and terminologies used in service management
Learn how one module interacts with another module in the service lifecycle
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

Operational Support and Analysis (OSA)
Planning, Protection and Optimisation (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

You will become familiar with the key concepts and terminologies used in IT service management
Learn how one module interacts with another module in the service capability stream
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

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Course Name	Dates		Duration	Price	Book Online
ITIL® Service Lifecycle - Service Strategy	19/11/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event363915	Scheduled	Dublin	3 Days	22/11/2018	£995	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	29/04/2019	https://www.itil.org.uk/training/itil-intermediate-level-courses#event366877	Scheduled	Dublin	3 Days	02/05/2019	£995	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	28/10/2019	https://www.itil.org.uk/training/itil-intermediate-level-courses#event366878	Scheduled	Dublin	3 Days	31/10/2019	£995	ADD TO CART ENQUIRE

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Let's bring the training to you!

ITIL® Training Academy helps you to take flexible and cost-effective training at a location of your choice; we bring our expert trainers and course material to you. Whether it be a single team, an entire department, or everyone in the organisation, we will provide a consistent learning experience with applicable and mission-specific examples to ensure your project's success. Onsite training will eliminate excess travel, hotel, and venue expenses, that can otherwise add up.

If you are interested in onsite training, please fill in the form below & we'll get back to you ◤

Contact Information

Phone

02038928112

E-mail

enquire@itil.org.uk

Address

15 Thomas More St, St Katharine's & Wapping London, E1W 1YW

About Dublin

Dublin

Dublin is the largest city located in Ireland, and it is also the capital of Ireland. It is the province of Leinster on the east coast of Ireland located at the mouth of River Liffey. This city has urban populations of 1,345,402. According to 2016 report, the population of Greater Dublin Area was 1,904,806. In the 17th century, the city expanded rapidly and became the second largest city in British Empire before Acts of Union in 1800. After the division of Ireland in 1922, Dublin became the capital of Irish Free State, and this was later renamed as Ireland. City council administer Dublin. This city is listed by Globalization and World Cities Research Network (GaWC) as Global City. It is major contemporary and historical centre for education, industry, economy, the arts and administration.

History

On 24th April 1216 in Dublin, Easter Rising took place. In the 20th century, conditions improved in Dublin. In 1892-1906 new network of sewers was built. In 1932 Butt Bridge was established. In 1978 Talbot Memorial Bridge and 1982 Frank Sherwin Memorial bridge has been constructed. In the 1960s and 1970s redevelopment of the city centre started and due to the controversy it also included demolition of fine old buildings. In late 20th century population of city centre decreased as slums were demolished and new estates were built on the fence of the city. In 1990s new apartments were built in the city centre. In late 20th century, various industries like brewing, textiles and distilling decreased, but city council built new industrial estates like chemicals, engineering and electronics. Temple was renovated after 1991. Streets were made for pedestrians also and now contain shops, bars, art galleries and restaurants. Birthplace of Bernard Shaw’s located in Dublin was opened to the public in 1993. Dublinia, a museum of Medieval Ireland was opened in 1993. In 1997 Visitor centre in the custom house was opened. In the 21st century, Dublin continued to flourish. Now the population of Dublin is 505,000.

Locations Availability

ITIL® Intermediate Level Availability

Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen

Bath

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Crewe

Doncaster

Dundee

Dunfermline

Edinburgh

Exeter

Fleet

Glasgow

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Virtual

Wakefield

Warrington

Warwick

Watford

Wokingham

Wolverhampton

Wrexham

York

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ITIL® Intermediate Level Courses

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ITIL® Intermediate Level Availability

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