01 Course Pre-requisites

There are no pre-requisites for this course.


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03 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.


  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book exam
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02 What will the delegates learn ?

  • Delegates will gain a basic understanding of the ITIL® framework
  • Learn how ITIL® can be used, to improve the quality of IT service management, in an organisation
  • Appreciate the five key areas of ITIL®: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
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04 Course Content

The topics you will cover when attending this course are:

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Search for more related course schedules

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ITIL® Foundation 27/11/2017 London
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ITIL® Foundation 27/11/2017 Norwich
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ITIL® Foundation 04/12/2017 Manchester
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ITIL® Foundation 04/12/2017 Reading
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ITIL® Foundation 04/12/2017 Nottingham
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ITIL® Foundation 11/12/2017 London
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ITIL® Foundation 11/12/2017 Birmingham
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ITIL® Foundation 11/12/2017 Edinburgh
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ITIL® Foundation 11/12/2017 Newcastle
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Locations Availability

ITIL® Foundation Availability



What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.