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ITIL® Intermediate Level

Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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ITIL® Intermediate Level Courses

ITIL® Service Lifecycle consists of five certifications where each phase is based on one service lifecycle phase. In ITIL® Service Lifecycle training program, you will be immersed with the overall concepts associated with all phases of the service lifecycle. You will receive an introduction to key concepts and principles of SS, SD, ST, SO, and CSI. Learn the core discipline of ITIL® best practices through lectures, exercises, and scenario-based exam questions.

ITIL® Service Capability stream consists of four certifications, which are process oriented and provide a deep understanding of ITIL® processes, functions, and activities. It courses on improving and implementing existing related processes. The syllabus is more prescriptive and covers a detailed view of input, activities, concepts, and output of each process.

ITIL® Service Lifecycle - Service Strategy

ITIL® Service Strategy is one of five courses that form the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Strategy focuses on strategic activities within the IT s...

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ITIL® Service Lifecycle - Service Operation

ITIL Service Operation is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Operation focuses on the principles, processes, operational activities...

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ITIL® Service Lifecycle - Service Design

ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures,...

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ITIL® Service Lifecycle - Service Transition

ITIL® Service Transition is one of five courses making up the ITIL® Intermediate Service Lifecycle stream. ITIL® Service Transition focuses on the process and practice element...

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ITIL® Continual Service Improvement

ITIL® Continual Service Improvement is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL® Continual Service Improvement focuses on the principles...

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ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the prin...

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ITIL® Planning, Protection and Optimization (PPO)

ITIL® Planning, Protection and Optimization is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focu...

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ITIL® Release, Control and Validation (RCV)

ITIL® Release, Control and Validation is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL Release, Control and Validation focuses on the practical a...

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ITIL® Service Offerings and Agreements

ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the...

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

Following are the modules of Service Lifecycle:

Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)

What are the benefits of taking this course?

You will get to know about the key concepts and terminologies used in service management
Learn how one module interacts with another module in the service lifecycle
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various lifecycle modules required to provide quality services to the customers

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

Following are the modules of Service Capability:

Operational Support and Analysis (OSA)
Planning, Protection and Optimisation (PPO)
Release, Control and Validation (RCV)
Service Offerings and Agreements (SOA)

What are the benefits of taking this course?

You will become familiar with the key concepts and terminologies used in IT service management
Learn how one module interacts with another module in the service capability stream
Importance of governance and its related framework to create and manage quality services within the organisation
Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

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Course Name	Dates		Duration	Price	Book Online
ITIL® Service Lifecycle - Service Strategy	29/05/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337198	Scheduled	Exeter	3 Days	01/06/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	28/08/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337199	Scheduled	Exeter	3 Days	31/08/2018	£4499	ADD TO CART ENQUIRE
ITIL® Service Lifecycle - Service Strategy	27/12/2018	https://www.itil.org.uk/training/itil-intermediate-level-courses#event337200	Scheduled	Exeter	3 Days	30/12/2018	£4499	ADD TO CART ENQUIRE

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About Exeter

Located in Devon, England, Exeter gets its name from the River Exe. Exeter as of 2016 had a population of 129,800 citizens. Exeter had started as the most south-westerly settlement of the Romans in Britain. Exeter became a regional centre during the middle ages when the Exeter Cathedral came up in the 11th century. It continued to remain so till the Reformation when Exeter became Anglican. In the 19th Century, Exeter became a trade centre for wool and wool products. This business centre saw a decline during the First World War and could not be resurrected till after the Second World War. Exeter is now known as a business centre and grows as a place for tourism.

Public Services

The Devon and Cornwall Constabulary provide policing services in Exeter and are based at Middlemoor in the east of the city. The Devon and Somerset Fire and Rescue Service provides Fire Rescue services to the locality. A hospital by The Royal Devon and Exeter NHS Foundation Trust is located to the south-east of the city centre. There are ambulance services also in Exeter which are provided by South Western Ambulance Service NHS Trust.

Landmarks

Some of the prominent buildings in Exeter are:

The Cathedral
Nicholas Priory
Mary Steps Church
The Exeter Synagogue
Ruins of Rougemont Castle
The Guildhall
The Custom House
The Devon County War Memorial

Northernhay Gardens

Northern hayGardens is the oldest public open space in England that was laid out in 1612 for Exeter residents. The Northernhay Gardens reflect a a Victorian design, with trees, mature shrubs and bushes and plenty of flower beds. It is home to many monuments that include the war memorial by John Angel and The Volunteer Memorial from 1895. Also famous is The Deer Stalker statue by E. B. Stephens. There are also the statues of John Dinham, Thomas Dyke Acland and Stafford Northcote.

Locations Availability

ITIL® Intermediate Level Availability

Training Locations at which ITIL® Intermediate Level is presently scheduled at:

Aberdeen

Bath

Belfast

Birmingham

Bolton

Bournemouth

Bracknell

Brighton

Bristol

Burton Upon Trent

Buxton

Cambridge

Canterbury

Cardiff

Carlisle

Chatham

Chelmsford

Chester

Chichester

Chorley

Cirencester

Colchester

Corby

Crewe

Doncaster

Dublin

Dundee

Dunfermline

Edinburgh

Fleet

Glasgow

Guildford

Harrogate

Heathrow

High Wycombe

Hinckley

Inverness

Ipswich

Jersey

Kingston upon Hull

Leeds

Leicester

Liverpool

London

Luton

Maidstone

Manchester

Middlesbrough

Milton Keynes

Newcastle

Northampton

Norwich

Nottingham

Oxford

Peterborough

Plymouth

Poole

Preston

Reading

Sheffield

Slough

Solihull

Southampton

Stoke-on-Trent

Sunderland

Swansea

Swindon

Teesside

Tonbridge

Virtual

Wakefield

Warrington

Warwick

Watford

Wokingham

Wolverhampton

Wrexham

York

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ITIL® Intermediate Level Courses

TOPIC INFORMATION

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About Exeter

ITIL® Intermediate Level Availability

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