UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL Foundation before attending this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring a management-level understanding of the main activities and techniques within ITIL® Continual Service Improvement, including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

ITIL® Continual Service Improvement

The ITIL® Continual Service Improvement exam validates knowledge of the Continual Service Improvement stage of the lifecycle, including core activities and techniques.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand Continual Service Improvement principles, processes, methods and techniques
  • Learn how to implement Continual Service Improvement
  • Interpret and analyse challenges, critical success factors and risks
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04 Course Content

  • Introduction to CSI
  • CSI Model
  • Deming Cycle
  • 7 Step Improvement
  • Integration with the Lifecycle
  • Measuring and Reporting
  • Organising for CSI
  • CSI – Technology Considerations
  • Implementing CSI
  • Challenges, Critical Success Factors and Risks
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Continual Service Improvement 23/10/2017 Liverpool
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 30/10/2017 Southampton
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 06/11/2017 London
3 Days
£1219
ITIL® Service Lifecycle - Continual Service Improvement 06/11/2017 Belfast
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 06/11/2017 Norwich
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 13/11/2017 Birmingham
3 Days
£1219
ITIL® Service Lifecycle - Continual Service Improvement 13/11/2017 Aberdeen
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 13/11/2017 Glasgow
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 13/11/2017 Canterbury
3 Days
£2495
ITIL® Service Lifecycle - Continual Service Improvement 13/11/2017 Chelmsford
3 Days
£2495
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Locations Availability

ITIL® Continual Service Improvement Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.