ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Lincoln

Lincoln is a cathedral city. It is the county town of Lincolnshire, within the East Midlands of England. Lincoln's non-metropolitan district has a total population of 94,600. The 2011 census gave the whole urban area of Lincoln (which consist of Waddington and North Hykeham) a population of 130,200.

It was developed from the Roman town named as Lindum Colonia, which developed from an Iron Age settlement. Major landmarks of Lincoln is Lincoln Cathedral. It is a famous example of English Gothic architecture. Lincoln Castle is an 11th-century Norman castle. The city is also home to the Bishop Grosseteste University and the University of Lincoln.

Earliest history:

The origins of Lincoln can be traced to the remains of an Iron Age settlement of round wooden dwellings. It  (which discovered in 1972 by archaeologists) have been dated to the 1st century BC. This settlement was constructed by a deep pool (the modern Brayford Pool) in the River Witham at the foot of a large hill. Later here Normans had constructed Lincoln Castle and Lincoln Cathedral.

Medieval town

During the Anarchy, in the year 1141 Lincoln was the site of a battle between King Stephen and the militaries of Empress Matilda, led by her half-brother Robert. After brutal fighting on the city's streets, Stephen's forces were conquered. Stephen was nabbed and then taken to Bristol.

By 1150, Lincoln was one of the richest towns in England. The basis of the economy was wool cloth, which was used to export to Flanders. In 1130 Lincoln weavers had set up a guild to produce Lincoln Cloth, particularly the fine dyed 'green' and 'Scarlet'. The reputation of this was later improved by Robin Hood wearing woollens of Lincoln green.

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