ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Strategy 27/12/2018 Heathrow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 16/04/2019 Heathrow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 23/04/2019 Heathrow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 07/05/2019 Heathrow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 28/05/2019 Heathrow
3 Days
£995
ITIL® Service Lifecycle - Service Strategy 27/08/2019 Heathrow
3 Days
£995
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About Heathrow

Heathrow is a chief airport in London, UK. After Dubai International and Hong Kong International, it is the third largest airport in the world. It is also busiest airport in Europe by near-side traffic and the sixth busiest airport in the world due to the total traveller traffic. It controlled around 75.7 million passengers in 2016.

Heathrow is situated 23 km west of Central London, and it has two parallel east-west airstrips along with four process stations on a site that shield 12.27 square kilometre of the area. Heathrow Airport Holdings own and activate this airport, and Heathrow Airport Holdings is himself possessed by FGP Topco Limited which is a global consortium touched by Ferrovial. FGP Topco Limited also comprises Qatar Holdig LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). Heathrow is also a chief operating base for Virgin Atlantic and British Airways.

In 2012 September, UK government formed Airports Commission which is a liberated commission controlled by Sir Howard Davies. It inspects choices for improving the capacity of UK airports. In 2015 July, Commission sponsored the third runway at Heathrow, and then government accepted it in October 2016 as the third track.

 History:

Even after the success of Terminal 5 intended by Richard Rogers, it appeared that airport is losing its lustre. Flyers looked at even building work because Heathrow functioned at full capacity. Just a small problem was sufficient to grab whole Heathrow machine. Airport agonised indignity because they were not able to remove snow off runways and it stopped. At that time Gallop said “An airport serving a great city like London without proper snow clearing vehicles?" "Yet, airlines would be at Heathrow than any other London airport."

Later terminals 1 and two being substituted with Swish New Hub for five airlines of Star Alliance. With 180 routes, Heathrow is still a main airport to the world. The awe-inspiring light statue made by artists Langland’s and Bell. Than any other British Airport, Heathrow has many more thrilling termini. Heathrow Airport proposals a journey to improbable lands and also reunifying long lost loved ones with their loved ones to start a new life. Heathrow will incessantly be an icon of modernism, and more than that Heathrow also shows modern Britain’s achievements and disappointments.

 Other facilities:

Head office of Heathrow Airport is situated in Compass Centre recognised by Heathrow’s Northern Runway. World Business Centre Heathrow includes two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. At one time the head office of British Airways was situated in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental activities are situated and also a bath road that runs similar to it but outdoor the site of the airport. It is given the nickname ‘The Strip’ by local due to its incessant line of airport hotels.

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Locations Availability

ITIL® Intermediate Level Availability

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