ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

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ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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ITIL® Intermediate Level Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Bedford

Bedford

Bedford is located in Bedfordshire, England and it is a county town. Borough of Bedford along with Kempston had a population of about 166,252 in 2015. Henry 1 built Bedford Castle, and it was damaged in 1224. Thameslink on Midland Mainline with stopping services to Brighton and London handles Bedford and also express services to East Midlands, and London dealt with by East Midlands Trains.

Education

Bedford Borough manages three-tier education system in few areas which are ordered in lower, middle and upper schools as suggested in the Plowden Report of 1967. In 2006 arrangement was put to the vote in 2006 to (or “intending to”) becoming a two-tier model but it was rejected. In 2010 Labour government was defeated and new coalition government provided the funding necessary to switch to a two-tier system would not be available. The result of this, switch proceeded on a school by school basis where council funds allowed as national funding was due to cover much cost. In September 2015, Bedford Academy, Biddenham Internation School, Bedford Free School, St Thomas More Catholic School and Mark Rutherford School are all secondary school in Bedford. Some middle and lower school also continued to operate in this city.

The schools are Bedford School for boys (aged 7-18), Bedford Girls School (aged 7-18), Bedford Modern School, Pilgrims Pre-Preparatory School. Smaller private institutions in Bedford include St Andrew’s School, Rushmoor School and Polam School, none of them is part of Harpur Trust. University of Bedfordshire campus is also located in Bedford, which was the earlier campus of De Montfort University. For higher education, this town has Bedford College. Stella Mann College is a private college that provides a broad range of graduate courses related to arts.

Governance

Bedford is the largest settlement located in Borough of Bedford. Council of Borough is led directly by elected mayor who holds this title ‘Mayor of Bedford ‘. Frank Branston first held this office. Frank Branston died in 2009. The present mayor of Bedford is Dave Hodgson from Liberal Democrat Party.

Bedford is divided into ten wards: Castle, Cauldwell, Goldington, Harpur, Brickhill, De Parys, Kingsbrook, Putnoe, Newnham, Queens Park, Kempston West and Kempston East. Brickhill elects its parish council while remaining Bedford is an unparished area. Bedfordshire police serve Bedford. Bedfordshire police and crime commissioner of this force is Kathryn Holloway. Existing Member of Parliament (MP) for Bedford is Mohammed Yasin who is a member of Labour Party.

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