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About Course Information
ITIL® Planning, Protection and OptimiSation is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focuses on the practical application of practices to enable capacity, availability, IT service continuity, information security and demand management.
The Learning Curve
ITIL® Planning, Protection and OptimiSation is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Planning, Protection and Optimisation focuses on the practical application of practices to enable capacity, availability, IT service continuity, information security and demand management.
Our ITIL® PPO Course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply PPO practices during the service management lifecycle and prepare for the Planning, Protection and OptimiSation exam.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability, online, anywhere.
You must complete ITIL® Foundation Certification.
ITIL® Operational Support and Analysis (OSA) Course Outline
Service Management as a Practice
PPO Processes
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Demand Management
Challenges, Risks and CSFs
Roles and Responsibilities
Service Management Tools and Technology
Implementation and Improvement Considerations
Get to know about the Service Management as a practice and how the process and activities within Planning, Protection and Optimisation phase of lifecycle
Identify how PPO interacts with another phases of ITIL® Service Lifecycle
Identify the risks, challenges and critical success factors involved in PPO phase of ITIL® Service Lifecycle
To understand the technology and implementation requirements within the organisation
Determine the PPO processes, activities and functions for achieving operational excellence
Course Highlights
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Duration: 5 Days
Corporate Training
Empower your teams with ITIL® 4 Training aligned to your business goals. Enhance performance, drive efficiency, and scale IT capabilities across your organisation.
Upcoming Batches
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What’s Included
Learn the basics of ITIL® and how to apply and adapt it to your business Learn the basics of ITIL® and how to apply and adapt it to your businessLearn the basics of ITIL® and how t
Digital Delegate Pack
Interactive course
Scenario-based learning
Virtual Classroom Training
Virtual Classroom
You can join live classroom training (virtual) while staying at your home and feel safe.
More Affordable
An affordable way of learning while saving your travel and accommodation expenses.
Expert Instructor Support
A dedicated instructor will be assigned throughout the training, to guide for any issues.
More Convenient
A more convenient way of learning from any location with extra comfort.
Not Sure Which Course Is Right for You? Let Our Experts Guide the Way
Do you have questions about Certifications or Training formats? Our experts are here to help you make the right choice for your career.
Frequently Asked Questions?
The ITIL® Planning, Protection and Optimisation (PPO) Course focuses
on the practical application of capacity, availability, IT service continuity,
information security, and demand management.
This course is ideal for IT professionals involved in designing and
managing services related to performance, security, continuity, and capacity
within the ITIL® framework.
Delegates must hold the ITIL® Foundation Certificate in IT Service
Management before enrolling in the PPO certification course.
Key areas include capacity management, availability management, IT
service continuity, information security, and demand management, all within the
ITIL® lifecycle context.
Yes, the course includes the ITIL® PPO certification exam, which is
typically taken at the end of the training or scheduled online.
Yes, it is accredited by PeopleCert and recognised internationally as
part of the ITIL® Intermediate Capability stream.
You’ll gain the ability to ensure IT service continuity, optimise
service performance, safeguard availability, and align services with business
protection requirements.
PPO is one of the four modules in the ITIL® Service Capability stream and contributes credits toward the ITIL® Expert certification.
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