ITIL® Training Academy
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ITIL® Intermediate Level

 Learn the principles, purposes and objectives of ITIL® Service Lifecycle and ITIL® Service Capability with ITIL® Training Academy

  2. ITIL® Intermediate Level

Virtual Classroom Training

Virtual Classroom

You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.

More Affordable

An affordable way of learning while saving your travel and accommodation expenses.

Expert Instructor Support

A dedicated instructor will be assigned throughout the training, to guide for any issues.

More Convenient

A more convenient way of learning from any location with extra comfort.

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TOPIC INFORMATION

ITIL® Service Lifecycle Training

ITIL® Service Lifecycle includes modules that are suitable for those who want to focus on the process and practice elements used in the lifecycle. The aim of this training is to provide clear insight of management capabilities that are needed to deliver quality Service Management practices.

 

Following are the modules of Service Lifecycle:

  • Service Strategy (SS)
  • Service Design (SD)
  • Service Transition (ST)
  • Service Operation (SO)
  • Continual Service Improvement (CSI)

 

What are the benefits of taking this course?

  • You will get to know about the key concepts and terminologies used in service management
  • Learn how one module interacts with another module in the service lifecycle
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various lifecycle modules required to provide quality services to the customers

 

ITIL® Service Capability Training

ITIL® Service Capability modules are relevant to those professionals who are looking to gain specialised knowledge in more than one process while focusing on the day-to-day execution of ITIL® practices and their interaction.

 

Following are the modules of Service Capability:

  • Operational Support and Analysis (OSA)
  • Planning, Protection and Optimisation (PPO)
  • Release, Control and Validation (RCV)
  • Service Offerings and Agreements (SOA)

 

What are the benefits of taking this course?

  • You will become familiar with the key concepts and terminologies used in IT service management
  • Learn how one module interacts with another module in the service capability stream
  • Importance of governance and its related framework to create and manage quality services within the organisation
  • Techniques and methods of various modules required to provide quality services to the customers so that they become your permanent customers

 

Why choose us?

Become ITIL® certified with our ITIL® Foundation Level training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to clear the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Fleet


Located around 36 miles south-west of London. Fleet is a city and in the Hart district of Hampshire, England. Fleet had a population of 38,726 as per 2011.

The Halifax Quality of Life Study crowned Hart continuously for five years from 2011 to 2015 as the best place to stay in the United Kingdom. It is because of the incredibly productive mainstream of the population, better climate and health circumstances, high levels of admission to free space and the town's state surrounded by scenery. It eclipsed areas such as Elmbridge in Surrey and Wokingham in Berkshire.

Geography:

The surrounding municipalities of the town are Pondtail, Angels Park and Elvetham Heath. The Crookham Village and Church Crookham also have almost become adjacent with the town. Other neighbouring and directly connected close cities are Winchfield, Dogmersfield, Crondall, Ewshot, and Hartley Wintney.

The Fleet Pond nature standby is a unique beauty spot on the northern edge of the town. The pond is the main freshwater lake in Hampshire, albeit very shallow. Fleet can be reached from London and Southampton via the M3 Street. Other nearest connection being 4A. At the edge of the town, Fleet services on the M3 lie. Its main Road, Fleet Road, goes from south-west to northeast of the Town Center. The railway station for Fleet is located on the Waterloo to Southampton main line. South West Trains run the train service. There are small airfields close to Blackbushe Airport and Farnborough Airfield. The Basingstoke Canal, constructed at the end of the eighteenth period, linked Fleet to Basingstoke. In the other way, London via the Wey navigation. By the early twentieth period, it had tumbled into disorder, but the section between the Wey Navigation and the Greywell Tunnel has since been reinstated by candy striper and is upheld as a free ability.

Climate:

Fleet has a weather usually wetter and warmer than the rest of the country. With an annual mean temperature of about 9 °C (48.2 °F), January happens to be the coldest month with mean least temperatures varying between 0.5 °C (32.9 °F), and 2 °C. July is the hottest month with the temperature hovering around 21 °C (69.8 °F).

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