benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Windsor Town
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Windsor Town
2 days
£4394
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About Windsor Town

Windsor is a famous for its market town and unparished area in the Royal District of Windsor and Maidenhead in Berkshire, UK. It is known as the site of Windsor Castle, one of the official residences Royal Family of the Britain. The town is situated 23 miles (approx 37 km) west of Charing Cross, London, 7 miles. The village of Old Windsor, just 2 miles to the south, known as Windsor by around 300 years; in the past Windsor was referred to as New Windsor to distinguish the two.

                                                                                                     

History

Norman period

The focus of royal attention at that time was not the castle but a small riverside settlement.

Transport

Windsor is reachable from Junction 6 of the M4 and Slough via a 3-mile long dual carriageway. Bus services in the town are provided by First Berkshire and The Thames Valley.

It has two railway stations. Windsor and Eton Central railway station has a shuttle service to Slough. Windsor and Eton Riverside station provide a service to London Waterloo. From the year 1883 to 1885, the London Underground's District line's westbound service started as far as Windsor.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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