benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Portsmouth
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Portsmouth
2 days
£4394
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About Portsmouth

Portsmouth is a port city situated in Hampshire, England, mainly on the Portsea Island. It is 70 miles (nearly 110 km) south-west of London and 19 miles (nearly 31 km) south-east of Southampton. It is the UK's only island city and has a total population of 205,400. This city forms part of the South Hampshire urbanised area that includes Southampton and the towns of Havant, Fareham, Eastleigh, Waterlooville,  and Gosport.

Early History

The south coast was open to Danish Viking attacks during the 8th and 9th centuries. In the year 787, it was assaulted and conquered by Danish pirates. During the rule of Æthelwulf, King of Wessex in 838, a Danish convoy landed between Southampton and Portsmouth and the surrounding area was plundered. In response, Æthelwulf sent the governor of Dorsetshire and Wulfherd and to challenge the Danes at Portsmouth and it is the place where most of their ships were docked.

The history of the city can be traced to Roman times. Portsmouth has been a significant naval port for centuries. Portsmouth had the world's oldest dry dock. In 1545 it was England's first line of defence for England against the French invasion. Palmerston Forts were constructed in 1859 in the eagerness of another invasion from continental Europe.

Geography

By Road, Portsmouth located at 73.5 miles from Central London, 22.3 miles east of Southampton and 49.5 miles west of Brighton. Portsmouth is situated on Portsea Island and is the UK's only island city. Although few parts of it have expanded onto the mainland in recent years. Gosport forms a borough in its right immediately to the west. The island is parted from the mainland by Portsbridge Creek which is crossed by three road bridges (the A3 road, the M275 motorway, and the A2030 road), a railway bridge, and two footbridges.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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