benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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About Bracknell

In Borough of Bracknell Forest in Berkshire, England, Bracknell is located. It is located 11 miles to Reading East, 9 miles to Maidenhead south, 10 miles south-west of Windsor, 16 miles Guildford north-west and 34 miles west of central London. Bracknell has a population of 77,256. It is located with German City of Leverkusen.

On east and south, Bracknell is surrounded by Swinley and Crowthrone Woods. The Urban area of Bracknell has absorbed different parts of many local outlying areas. Areas include Binfield, Winkfield and Warfield and it along with Binfield, a part of Greater London Urban Area as defined by ONS.

History

Bracknell got its new town status in 1949 after the Second World War. This site was a village with a small town in the civil parish of Warfield in Rural District Easthampstead.  For around 25000 people, the new city was planned. This city was intended to occupy about 1000 hectares of land around and in ‘Old Bracknell ‘. The area in the ‘ Old Bracknell ‘ is now held by Harmans Water, Bullbrook, Easthampstead and Priestwood. Existing town centre and industrial areas were retained with new industry to provide jobs. The church is in the heart of Bracknell neighbourhoods, a small parade of shops, community centre, pub and a primary school. The population of neighbourhood varied from 3000 to 9000. Plans include path for pedestrians. Ring road and separation of industrial areas from residential areas.

One of the sophisticated features of some of the estates is that streets only have names no titles – Crown Wood, Great Hollands and Birch Hill. There is no ‘Road’, ‘Avenue’, ‘ Street ‘, ‘ Frobisher’, ‘ Juniper’, ‘ Jevington’, ‘Jameston’, ‘ Jevington’. Residential streets are named in the alphabetical order in Wildridlings and Great Hollands with As through Ds Donnybrook in Hanworth, Js such as Jameston, Juniper and Jevington in Birch Hill.

Sports

Members of Hellenic Football League are Bracknell Town F.C. They play their home matches at Larges Lane. Bracknell Bees Ice Hockey Club who was Former National Champions now play in English Premier League. Bracknell Blazers are 2009 BBF- National League of Champions. Rugby, Bracknell RFC Hockey and Cricket team, are represented by this town. Bracknell town has large leisure centre that includes athletics facilities and swimming, and there is also Coral Reef Water Park, Bracknell Lawn Tennis Club, Downshire Gold Complex, Esporta and Royal County of Berkshire Club. John Nike Leisure Sports Complex houses a dry ski slope and an ice rink. Crown Estate Woodland is located at Look Out Discovery Centre. Various organisations exist in this area. These consist of Army Cadet Force and Air Training Corps and both are located at the same location, Saint John’s Ambulance Cadets. Other groups involve younger crowd like troops of Scouts. Bracknell Forest Lions Club that was established in 1968 to help people in need.

Education

Bracknell has various schools that include Easthampstead Park School, Garth Hill College, Brakenhale Academy and Wokingham College of Higher Education and Ranelagh Church of England School, Bracknell is also located in this area. Imperial College London Silwood Park Campus is around 5 miles to the east of Bracknell town centre. The University of Reading is located 8 miles to the north-west, and Royal Holloway College is 8 miles to East. 

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