benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Inverness
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Inverness
2 days
£4394
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About Inverness

Inverness is a town in the Scottish Highlands. It is the managerial location for the Highland Council area. It is the capital of Highlands. Inverness deceits near two important fight places (the 11th-century battle of Blàr name Fèinne in flaw of Norway which detached place on The Aird and the 18th-century Battle of Culloden which separated place on Culloden Moor). It is the northernmost urban in the United Kingdom and deceits within the Great Glen at its north-eastern edge where the River Ness reaches the Moray Firth. At the latest, a settlement was established by the 6th century with the first royal charter being plausible by Dabíd mac Maíl Choluim in the 12th century. The Gaelic king Mac Bethad Mac Findláich whose 11th-century homicide of King Duncan was commemorated in Shakespeare's play Macbeth suspected a stronghold within the city where he administrated as Mormaer of Moray and Ross. The populace of Inverness shaped from 40,949 in 2001 to 46,870 in 2012. In 2012, The Better Inverness area had a populace of 59,910. 

 Climate:

In common with Scotland, Inverness has a sea climate. Its endangered location types it one of the driest regions of Scotland. About snowfall, Inverness sees about 18.3 days of dwindling snow per year, and the record buildup of snowfall was 1 foot 2 edges in January 2010. The climate here is much harsher than south-eastern Britain. The highest fever logged is 29.7 °C in July 2006. Typically the real day should rise to 25.4 °C with a total of 2 days accomplishment, or beyond 25.1 °C. The lowest temperature charted is -18.7 °C in January 2010. Typically the coolest night should decrease to -10.6 °C. Climate in this area has slight changes between highs and lows, and there is drivable rainfall year-round.

 

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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