benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Heathrow
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Heathrow
2 days
£4394
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About Heathrow

Heathrow is a chief airport in London, UK. After Dubai International and Hong Kong International, it is the third largest airport in the world. It is also busiest airport in Europe by near-side traffic and the sixth busiest airport in the world due to the total traveller traffic. It controlled around 75.7 million passengers in 2016.

Heathrow is situated 23 km west of Central London, and it has two parallel east-west airstrips along with four process stations on a site that shield 12.27 square kilometre of the area. Heathrow Airport Holdings own and activate this airport, and Heathrow Airport Holdings is himself possessed by FGP Topco Limited which is a global consortium touched by Ferrovial. FGP Topco Limited also comprises Qatar Holdig LLC, Government of Singapore Investment Corporation, China Investment Corporation and Universities Superannuation Scheme (USS). Heathrow is also a chief operating base for Virgin Atlantic and British Airways.

In 2012 September, UK government formed Airports Commission which is a liberated commission controlled by Sir Howard Davies. It inspects choices for improving the capacity of UK airports. In 2015 July, Commission sponsored the third runway at Heathrow, and then government accepted it in October 2016 as the third track.

 History:

Even after the success of Terminal 5 intended by Richard Rogers, it appeared that airport is losing its lustre. Flyers looked at even building work because Heathrow functioned at full capacity. Just a small problem was sufficient to grab whole Heathrow machine. Airport agonised indignity because they were not able to remove snow off runways and it stopped. At that time Gallop said “An airport serving a great city like London without proper snow clearing vehicles?" "Yet, airlines would be at Heathrow than any other London airport."

Later terminals 1 and two being substituted with Swish New Hub for five airlines of Star Alliance. With 180 routes, Heathrow is still a main airport to the world. The awe-inspiring light statue made by artists Langland’s and Bell. Than any other British Airport, Heathrow has many more thrilling termini. Heathrow Airport proposals a journey to improbable lands and also reunifying long lost loved ones with their loved ones to start a new life. Heathrow will incessantly be an icon of modernism, and more than that Heathrow also shows modern Britain’s achievements and disappointments.

 Other facilities:

Head office of Heathrow Airport is situated in Compass Centre recognised by Heathrow’s Northern Runway. World Business Centre Heathrow includes two buildings; one is World Business Centre Houses, Heathrow Airport and Scandinavian Airlines. At one time the head office of British Airways was situated in Heathrow Airport at Speedbird House. In the North of the airfield, Northern Perimeter Road is present. Along with it, Heathrow’s Car rental activities are situated and also a bath road that runs similar to it but outdoor the site of the airport. It is given the nickname ‘The Strip’ by local due to its incessant line of airport hotels.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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