The ITIL® Service Design Book
Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT service solutions/processes. This includes a range of models, including outsourcing and insourcing.
Some of the concepts covered include service design objectives; selecting the model; risk analysis; implementation; cost; and control & measurement.
Price - £85
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