benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Bath
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Bath
2 days
£4394
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About Bath

Bath is the largest city in the ceremonial county of Somerset, England. Bath is known for its Roman-Built baths. According to 2011 census, the population was 88,859. Bath is located in the valley of River Avon, 11 miles south-east of Bristol and 97 miles west of London.

With Latin name Aquæ Sulis ("the waters of Sulis") this city has become a spa. Romans built baths and a temple in River Avon valley. Before that also several hot springs were known. In the 7th century, Bath Abbey was founded and became the religious centre. In 12th  and the 16th-century building was rebuilt. In the 17th century, claims were made for curing water of the springs. Bath became famous as a spa town in the Georgian era. The architecture of Georgian was crafted from Bath store that includes a circus, Pump room, Royal Crescent and Assembly Rooms. John Wood, the Elder, had laid down many streets and squares. In the 18th century, the city became very fashionable, and population increased. In early 19th century, Jane Austen lived in Bath. Following the Bath Blitz in World War II, the building was undertaken in the 19th century.

Bath has various industries including publishing, software and other service-orientated industries. Cultural and sporting venues, museums and theatres helped Bath to become a major centre for Tourism with more than one million visitors staying and 3.8 million day visitors. There are various museums in Bath including Victoria Art Gallery, Museum of Bath Architecture, Holburne Museum and Museum of East Asian Art.

Bath has two universities namely Bath Spa University and the University of Bath. Bath College provides further education. Sporting clubs in Bath include Bath City F.C and Bath Rugby. For all University Bath Sports Team, there is named Called TeamBath. In 1974 Bath became part of the county of Avon. After the abolition of Avon in 1996, it has been the principal centre of North East Somerset and Bath.

At the starting of the 20th century population of Bath rise to 65000. Electric trams ran on the streets from 1904 but later in 1939 buses replaced them. First council houses in Bath was constructed in 1970. Later more have been constructed in the 1920s and 1930s. During Second World War this place was bombed. In April 1942 raid around 21 people were killed and nearbout 1500 buildings were damaged. In 1964 Bath University was founded. Southgate Centre was built in 1972.

In 1978 Bath at Work Museum was opened and in 1979 Postal Museum was founded. In 1981 Herschel Museum was opened, and in the same year, National Centre of Photography was established. In 1987 Bath Museum of English Native was opened. In the same year, Bath was declared as World Heritage Site. In 1989 Podium Shopping Centre was opened. In 1992 Bath Museum building was opened. In 1997 Farmers Market was opened. For tourists, Bath is a popular destination and in 2006 Spa was opened in Bath. At present the total population of Bath is 84,000.

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ITIL® 4 Specialist: High Velocity IT Training Availability

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