benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Wokingham
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Wokingham
2 days
£4394
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About Wokingham

Wokingham

Wokingham is a historic market city in Berkshire, England. It is 39 miles west of London, 8 miles north of Camberley, 4 miles west of Bracknell and 7 miles south-east of Reading. According to 2011 census, Wokingham had a population of 30,690. Before 1974 reorganisation of local government, Wokingham was a borough, and later it was merged with Wokingham Rural District to form new Wokingham district. Borough gained its status in 2007.

Governance

On the entrance of Town Hall, Arms of Wokingham Town Council is displayed. Northern Wokingham which is centred on Ashridge was a separate part of Wiltshire. This area expanded well into the town centre, the area where Dowlesgreen, Bean Oak Estates and Norreys are currently located until transferred to Berkshire in 1844. The Older parish was partitioned in 1894 into rural and urban civil parishes. Since 1998 this area has been a unitary authority area. It consists of 54 elected councillors and is managed by one councillor who is elected annually to become the chairman of the council. Elections for the council are held in three out of every four years, with the conservative party having majority since 2002 election. Offices of Borough Council are based at Shute End in Wokingham town. This council is elected every four years, and it comprises of twenty-five councillors that represent Norreys, Wescott, Evendons and Emmbrook. Every year one person is elected as mayor. The current town hall was constructed in 1860 on Guildhall site. Since 1987, Wokingham Constituency’s MP is John Redwood.

Education

Wokingham has four state secondary schools. The emmbrook school is a coeducational school, computing and maths college. St Crispin’s School is also a coeducational school which is a computing and maths college. Forest School is a boys school which is an Enterprise and Business College. There are various Private Schools in Wokingham. In 1945 Holme Grange School was founded for boys and girls aged 3-16 years. At Luckley House in 1918, Luckley House School was established for girls of age group 11-18. In 1937 Ludgrove School moved to Wixenford House. The oldest school in Wokingham Borough is Reading Blue Coat School founded in 1666. It is a boys school until age 16 when it becomes mixed sixth form. Bluecoat is located in Sonning Village since 1946. The village of Sonning has been a catchment area of South Oxfordshire and Berkshire. 

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ITIL® 4 Specialist: High Velocity IT Training Availability

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