benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Bromley
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Bromley
2 days
£4394
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About Bromley

Bromley is a district located in south-east London, England that is 9.3 miles south-east of Charing Cross. Bromley is the administrative headquarter of London Borough of Bromley. It is also known as a major metropolitan centre in London Plan.

Since 1158 Bromley was historically a market town and an old parish in the county of Kent. Its location on the opening of the railway station and a coaching route in 1858 was the major key to its development and economic history of Bromley. In the 20th century, it was part of the Suburban growth of London, Bromley rapidly increased its population. Outside central London, this town has developed into a handful of regionally significant retail and commercial district and has formed the part of Greater London since 1965.

History

In the charter of 862, this town was first recorded, and it means ‘Woodland clearing where broom grows’. History of this city is closely linked with See of Rochester. In 862 Ethelbert, king of Kent gave this land to construct Manor of Bromley. Until 1845, this was held by Bishops of Rochester, when Coles Child who was a philanthropist and local merchant bought Bromley Palace (now called the hub of Bromley Civic Centre) and became lord of the manor. This town was considered as an important coaching stop. Now Royal Bell Hotel is known to in Jane Austen’s Pride and Prejudice. Until the arrival of the railway in 1858 in Shortlands, this town was a rural village. This railway led to the rapid growth and outer suburban districts like Bickley were developed to include those who wish to live close to London.

Bromley was also referred as Bromley St Peter and St Paul. Parish adopted Local Government Act 1858 and in 1867 local board was established. In 1894 board was reconstituted as Bromley Urban District Council and later parish became Bromley Urban District. It formed part of London Traffic Area from 1924 and 1933 London Passenger Transport Area. According to the county review order in 1934, Borough was expanded by taking 1894 acres land from disbanded Bromley Rural District.

Governance

Bromley forms part of Chislehurst Parliament Constituency and London European Parliament Constituency. Present MP is Bob Neill. London Assembly Member for Bexley and Bromley constituency is James Cleverly, in which town is located. Most prominent of MP was former Conservative Prime Minister Harold Macmillan.

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ITIL® 4 Specialist: High Velocity IT Training Availability

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