benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Wakefield
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Wakefield
2 days
£4394
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About Wakefield

Wakefield is located in West Yorkshire ,on the River Calder. Most probably, the name derives from the open fields that belonged to someone called “Waca”. Another theory suggests that it could also be from the Old English “wacu” meaning “wake” and “feld” meaning “field”.

Landmarks

The Wakefield Cathedral is the most notable milestone in Wakefield has the tallest spire in Yorkshire measuring 247 feet. Some of the other landmarks in Wakefield are

  • The Grade II* Neoclassical Crown Court of 1810, 
  • Wakefield Town Hall designed by T.W. Collcutt and opened in 1880
  • St John's Church and Square
  • St John's North and South Parade.
  • The Queen Anne Style County Hall

Wakefield is also home to some ancient memorials such as the old Wakefield Bridge and Lawe Hill. The Sandal Castle is another memorial in Wakefield. One of the known structures in Wakefield is the 95-arch railway viaduct.  It used around 800,000,000 bricks in its construction in the 1860s. At its northern end is a 80-foot wide bridge over Westgate. The southern end has a 163-foot iron bridge crossing the River Calder.

 People

George Gissing, a novelist, was born in Wakefield in 1857. He spent his childhood in Thompson's Yard which is now maintained by The Gissing Trust. Other known people from Wakefield include sculptor Barbara Hepworth , David Storey  and David Hope. David Storey wrote This Sporting Life in 1960 which was later turned into a film in 1963. It  was mainly shot on location in Wakefield. David Hope, born in 1940 in Wakefield, was Archbishop of York between 1985 and 1991.

Sister Cities

  • Alfeld, Germany
  • Belgorod, Russia
  • Castres, France
  • CAstrop-Rauxel,Germany
  • Girona, Spain
  • Henin-Beaumont, France
  • Herne, Germany
  • Konin, Poland
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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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