benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL 4 Foundation certification.

Show More

02 Course Overview

What's Included

  • ITIL Specialist Create, Deliver and Support Module Manual
  • 2 days of instructor-led tuition
  • Certificate
  • Exam
Show More

03 What will the delegates learn ?

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement.

Show More

04 Course Content

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: Create Deliver and Support CDS 08/10/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 15/10/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 22/10/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 29/10/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 05/11/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 12/11/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 19/11/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 26/11/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 03/12/2020 Virtual
2 days
£995
ITIL® 4 Specialist: Create Deliver and Support CDS 10/12/2020 Virtual
2 days
£995
Show entries

About Virtual

Home Virtual, attend intructor-led classroom course from the comfort of your own home

Show More
Locations Availability

ITIL 4 Specialist Create, Deliver and Support (CDS) Availability

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept