benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 18/11/2021 Liverpool
2 days
£3294
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About Liverpool

Liverpool is a town in North West England, with a predictable populace of 478,580 in 2015. With its nearby regions, it is the fifth-largest urban area in the UK, with over 2.24 million people in 2011. The local power is Liverpool City Assembly, the most populated local administration area within the metropolitan area of Merseyside and the main within the Liverpool City Region.

Liverpool is located on the eastern side of the Mersey Estuary and accurately lay within the first hundreds of West Derby in the south-west of the area of Lancashire. It established an area in 1207 and a city in 1880. In 1889, it settled a county region self-governing of Lancashire. Its growth as a major port was paralleled by the development of the city through the Industrial Revolt. Along with treatment overall cargo, freight, raw materials such as coal and cotton, the city traders were complicated in the Atlantic slave occupation. In the 19th period, it was the main port of partying for Irish and English expatriates to the United States.

 

Government

Liverpool has various levels of administration; the Mayor and Local Council, who are also investors in the Liverpool City Area Combined Authority, the National Government and the European Parliament.

Liverpool is officially governed by a Unitary Authority, as when Merseyside County Council was scattered public functions were paid to a region borough level. However, some services such as the Police and Fire and Rescue Service, endure being run at a county-wide level.

During the most recent local votes, detained in May 2011, the Labour Party combined its control of Liverpool City Council, subsequent on from retrieval power for the first time in 12 years, during the earlier votes in May 2010. The Labour Party expanded 11 seats during the election, taking their total to 62 seats, associated with the 22 detained by the Liberal Democrats. Of the remaining seats, the Liberal Party won three, and the Green Party requested two. The Conventional Party, one of the three major political parties in the UK had no representation on Liverpool City Council.

In February 2008, Liverpool City Council was exposed to be the worst-performing council in the country, getting just a one-star rating. The chief reason for the poor rating was accredited to the council's poor management of taxpayer money, with the accretion of a £20m shortfall on Capital of Culture funding.

 

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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