benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 13/05/2021 Cardiff
2 days
£3294
ITIL® 4 Specialist: High Velocity IT Training 12/08/2021 Cardiff
2 days
£3294
ITIL® 4 Specialist: High Velocity IT Training 04/11/2021 Cardiff
2 days
£3294
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About Cardiff

Cardiff

Cardiff is the capital city of Wales located in United Kingdom of Northern Ireland. Wales was referred as Principality of England. Later the governance of the country is divided between the UK Parliament, England and Welsh National Assembly. During the beginning of 20th century, docks contributed to city’s massive growth. At one time Cardiff became the largest exporter of coal in the world. It is also 10th most favourite city visited by International Tourists.

History

Wales has a rich history. In 1950’s, Cardiff justified its nomination for becoming capital. Swansea, Llandrindod Wells, Caernarfon and Machynlleth were all in the race of becoming capital. Cardiff claimed to capital by its long history linked with coal. Cardiff also had a diverse population that consisted of many different ethnic groupings. The total investment and its work in Cardiff allowed it to flourish faster. 

Cardiff reflects its status as capital as it has many assets. Cardiff 100 years of city status in 2005 as well as being declared as Capital of Wales in 2005. As of now, Cardiff is the most famous and youngest European capital city. Cardiff is a good place to visit and explore. The things for exploration are culture, western Britain, neighbouring Europe and heritage of Wales.

Many events are held in this city such as FA Cup, Olympic Football, Test cricket. Sci-Fi programs Torchwood and Doctor have filmed in this city as well as Welsh Drama called ‘Caerdydd’.

Railways and Ships exporting coal, iron and tin is now replaced by Cafes, Hotels, apartments and shops. Residents and visitors can get all kind of relaxation and entertainment here.  Wildlife, in Cardiff, flourishes again in its cleaner waters.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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