benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Chelmsford
2 days
£4394
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About Chelmsford

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

 Chelmsford incorporates all or part of the former parishes. These include Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield.                                                                               

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Chelmsford is the primary settlement of the City of Chelmsford and the county town of Essex, in the East of United Kingdom. It is situated in the London commuter belt, approx 32 miles (51 km) northeast from the "Centre of London". The urban area of the city has a population of approx 120,000, while the district has a total population of 168,310.

The primary conurbation of Chelmsford incorporates all or part of the former parishes. The parishes include  Broomfield, Galleywood, Writtle, Great Baddow, Widford, Moulsham,  and Springfield...                                                                                  

Early history

In the year 1199, the commissioning of a bridge over the River Can be started by Maurice, Bishop of London. William of Sainte-Mère-Eglise had approved a Royal Charter for the city of Chelmsford to hold a market. This marked the origin of the modern town. An unapproved market, functioning during weekdays, is still an  of the city centre for over the last 800 years. The name of the city is derived from Ceolmaer's ford which was near to the site of the present High Street stone bridge. 

 

Demographics

The 2001 Census shows that the population for Chelmsford includes  49.2% male and 50.8% female. Of this 22.5% are under 18 years while 19% are over 60 years of age. Those born outside the UK are 5.9%. While the majority of the population is white - a whopping 96%, there are blacks and Asians also. 

Full-time students in  Chelmsford account for 20.2% of the population in the age group of 16-74

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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