benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 04/01/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 13/04/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 19/04/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/05/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 01/06/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 03/06/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 30/08/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 27/12/2022 Derby
2 days
£4394
ITIL® 4 Specialist: High Velocity IT Training 29/12/2022 Derby
2 days
£4394
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About Derby

Derby is a famous city and unitary authority area located in Derbyshire, England. It is situated on the banks of the River Derwent in the south of Derbyshire, of which it was traditionally the county town. Census in 2011 stated that the total population of this area was 248,700. Derby gained city status in the year of 1977.

Derby was established by Romans . The Romans had  established the famous town of Derventio – Vikings and Saxons. The made Derby  one of the Five Boroughs of the Danelaw. Originally a market town, Derby grew quickly in the industrial era. Derby is considered to be one of the birthplaces of the Industrial Revolution. It contains the southern part of the Derwent Valley Mills World Heritage Site. With the arrival of the railways in the 19th century, Derby became a centre of the British rail industry.

Origins

The Roman camp of 'Derventio' was possibly at Little Chester/Chester Green the site of the popular old Roman fort. Later the town was among one of the 'Five Boroughs' of the Danelaw until it was taken by Lady Aethelflaed of Mercia in July 917. Afterwards the town was annexed into the Kingdom of Mercia.

Industrial Revolution

Derbyshire and Derby were among the centres of Britain's Industrial Revolution. In 1717, the first water-powered silk mill in Britaincame up in Derby.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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