benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

Show More

02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
Show More

04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
Show More
ENQUIRE COURSE EVENTS & PRICES

ITIL 4 Strategist: Direct, Plan and Improve Enquiry

Search for more related course schedules

 

Enquire Now


----- OR -------

Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Virtual

Home Virtual, attend intructor-led classroom course from the comfort of your own home

Show More
Locations Availability

ITIL 4 Strategist: Direct, Plan and Improve Availability

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept