benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

To attend, you must hold ITIL® 4 Foundation certification.

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02 Course Overview

What's Included

  • ITIL® 4 Specialist High Velocity IT Training Manual
  • 3 days of instructor-led tuition
  • Certificate
  • Exam
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03 What will the delegates learn ?

You will learn the following main ITIL 4 practices:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management
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04 Course Content

The syllabus of the ITIL 4 Specialist High Velocity IT (HVIT) certificate training courseware consists of:

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:

  • Digital organisation
  • High-velocity IT
  • Digital transformation
  • IT transformation
  • Digital product
  • Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:

  • Valuable investments – strategically innovative and effective application of IT
  • Fast development - quick realisation and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interactions between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle

3. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT

3.1 Understand the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking

3.2 Know how to use the following principles, models and concepts:

  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean / Agile / resilient / continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • How the above contribute to:
  • Help get customers’ jobs done
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments

  • Portfolio management
  • Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer

  • Relationship management
  • Service design
  • Service desk

4.9 Know how the service provider ensures assured conformance is achieved

4.10 Know how to use the following practices to contribute to achieving assured conformance

  • Information security management
  • Risk management
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

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Course Name Dates Duration Price Book Online
ITIL® 4 Specialist: High Velocity IT Training 07/10/2021 Milton Keynes
2 days
£2744
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About Milton Keynes

Milton Keynes was locally known as MK. It is a large city in Buckinghamshire, England. It is the administrative centre of Milton Keynes . It was taken as a new city on 23 January 1967, with the scheme brief to develop a city in balance. It is located about 45 miles north-west of London.

At designation, it is a 89 km area combined with the current towns of Bletchley, Walkerton, and Stony Stratford and other fifteen communities and country between. It acquired its name from the current village of Milton Keynes which is located few miles east of the deliberate centre.

At the 2011 survey, the population of the Milton Keynes urban region, Newport Pagnell and Woburn Sands was 229,941. The population of broader area, which has been a unitary professional enlightened of Buckinghamshire County Council since 1997, was 248,800. In 1961 it was around 53,000 for the same zone.

Culture

Music:

The open air National Bowl is a 65,000 size site for large-scale actions. In Wavendon, the Stables offers a venue for jazz, blues, folk, rock, classical, pop and world music. It was originated by jazz artists Cleo Laine and the late John Dankworth. This venue is now classified in the UK's top 10 music sites by the Performing Right Society. It presents around 400 recitals and over 200 education proceedings each year. It also swarms the National Youth Music Camps seasonal camp for young bands. In 2010, it originated the biennial IF Milton Keynes International Festival, creating proceedings in unusual spaces and places across Milton Keynes.

Arts and Literature:

The 1,400 seat Milton Keynes Theatre released in 1999. The theatre has an uncommon feature: the ceiling can be dropped concluding off the third tier to make a more warm space for smaller-scale manufacturers. There are extra performance spaces in Bletchley, Wolverton, Leadenhall, Shenley Church End, Stantonbury and Walton Hall.

MK also has a fiction Act, with groups like Speakeasy meeting frequently and hosting enactment actions, and previous poetry and arts magazine, Monkey Kettle which ran between 1999 and 2014. Also, two presentation poetry assemblies exist – Poetry Kapow! An offshoot of Monkey Kettle though now sovereign of the parent organisation, specialising in live, multi-discipline, communicating poetry/art/music events, typically containing bangs and Tongue in Chic, a stable open mic poetry event which landscapes headline poets such as John Hegley.

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Locations Availability

ITIL® 4 Specialist: High Velocity IT Training Availability

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