benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Lincoln

Lincoln is a cathedral city. It is the county town of Lincolnshire, within the East Midlands of England. Lincoln's non-metropolitan district has a total population of 94,600. The 2011 census gave the whole urban area of Lincoln (which consist of Waddington and North Hykeham) a population of 130,200.

It was developed from the Roman town named as Lindum Colonia, which developed from an Iron Age settlement. Major landmarks of Lincoln is Lincoln Cathedral. It is a famous example of English Gothic architecture. Lincoln Castle is an 11th-century Norman castle. The city is also home to the Bishop Grosseteste University and the University of Lincoln.

Earliest history:

The origins of Lincoln can be traced to the remains of an Iron Age settlement of round wooden dwellings. It  (which discovered in 1972 by archaeologists) have been dated to the 1st century BC. This settlement was constructed by a deep pool (the modern Brayford Pool) in the River Witham at the foot of a large hill. Later here Normans had constructed Lincoln Castle and Lincoln Cathedral.

Medieval town

During the Anarchy, in the year 1141 Lincoln was the site of a battle between King Stephen and the militaries of Empress Matilda, led by her half-brother Robert. After brutal fighting on the city's streets, Stephen's forces were conquered. Stephen was nabbed and then taken to Bristol.

By 1150, Lincoln was one of the richest towns in England. The basis of the economy was wool cloth, which was used to export to Flanders. In 1130 Lincoln weavers had set up a guild to produce Lincoln Cloth, particularly the fine dyed 'green' and 'Scarlet'. The reputation of this was later improved by Robin Hood wearing woollens of Lincoln green.

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