benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must hold ITIL 4 Foundation certification before attending.

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02 Course Overview

The ITIL 4 Strategist: Direct, Plan and Improve exam (included) must be passed in order to gain certification. The exam is taken online through PeopleCert. The format of this exam is as follows:

  • 90 minutes duration
  • 40 multiple-choice questions
  • 70% pass mark
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04 Course Content

  • Understand the key concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices
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ITIL 4 Strategist: Direct, Plan and Improve Enquiry

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Reach us at 02038928112 or enquire@itil.org.uk for more information.

About Cambridge

Cambridge is a  popular county town of Cambridgeshire and famous for its university. It is situated on the River Cam approx 50 miles (nearly 80 km) north of London. The University of Cambridge, funded in 1209, is among top five universities in the world. 

History

Settlements have existed near to the Cambridge area since ancient times. Archaeological proof of occupation through the Iron Age is a settlement on Castle Hill. 

Governance

Local government                  

Cambridge is a non-metropolitan district functioned by Cambridge City Council. Cambridge Local Authority District covers most of the City's urban area. Cambridge is among the five districts within the district of Cambridgeshire. It is bordered on all sides by the rural South Cambridgeshire district.

The city council's head office is in the Guildhall, a big building located in the market square. Cambridge was sanctioned a Royal Charter by King John in 1207. City councillors now elect a mayor annually.

Climate

Cambridge presently has two official weather observing stations. These are National Institute of Agricultural Botany (NIAB) and the Cambridge University Botanic Garden. Also, the Digital Technology Group of the University's Computer Laboratory maintains a weather station on the West Cambridge site.

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